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Wisconsin Retailer Local Source for Winterizing

When tourists in Siren, Wis., need to get their cabins ready for the winter or opened up in the spring, they know Jenneman’s Hardware Hank will lend a hand. “We’re in a tourist area with a lot of lakes,” manager …

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Let Customers Try It Before They Buy It

Mario Giannetti wants customers looking for new bathroom fixtures to have a one-of-a-kind shopping experience. With Preston Bathroom Design Centre, they can do just that. The 10,000-square-foot, two-story center, located at Preston Hardware in Ottawa, Ontario, features two floors of …

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2013 Market Measure: The Industry’s Annual Report

To watch the full video, click here. This presentation is packed full of industry data covering the health and future of the home improvement industry. We cover everything from financial benchmarks and distributor performance data to housing market updates and …

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Are You Prepared in the Event of a Sudden Accident?

Over the years your business has grown and become more complex. Your income and expenses are larger now than they were 20 years ago. Today it takes computer hardware, software, passwords and authorizations in order to transfer cash between accounts, …

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Ask the Right Questions in Your Yearly Business Review

stock-succession-planning Feature

While holiday sales are the driving focus for retailers as the year comes to a close, the end of the year is also a great time to examine your business and make sure it’s on the right track. Ask yourself …

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Chaos or Compliance: Protecting Your Business from Identity Theft

It is no secret that identity theft continues to plague our personal and professional lives. It leads the list of consumer privacy concerns and has ranked as the No. 1 consumer complaint to the Federal Trade Commission for the past …

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TAKING CARE OF BUSINESS: ESPN and HMOs—Saving Money Might Be a Phone Call Away

Once a year at the Tratensek household, which is run like a well-oiled Fortune 500 company, I sit down with our Chief Financial Officer (read, my wife) and we take a look at all of our expenses to determine if …

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The Secret Behind Customer Service

Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must …

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