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Operations

Develop Your Succession Planning Playbook

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Many business owners today are between the ages of 55 to 75. A few of you inherited the business from your parents, but most of you started your company from zero and have spent the last 30 years or more …

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4 Habits of a High-Efficiency Sales Team

Most successful sales associates have nailed down the basics of customer service, like smiling and greeting customers as they enter the store. But there is more to sealing the deal than just being polite. Here are four habits that make …

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INDEPENDENT THINKING: Association Health Insurance for You and Your Families

Wherever we’ve gone over the last few years, asking what your greatest challenges and concerns as independent retailers are, uncertainty about and the cost of health insurance and health care for yourselves and your employees always tops your lists. In …

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How to Respond to Fundraiser Requests

When you get a request for help, don’t hang up the phone just because you don’t think the organization is big enough to be relevant to you. While you can’t help everyone, it’s important to be slow to say no …

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Train Employees on Product Knowledge

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When putting together a training plan for your employees, identify your key summer categories, then identify any new products. Your employees need to have all the information they need to sell them. They also likely need a refresher course on …

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Be Prepared for Weather Emergencies

Be Prepared for Weather Emergencies

Depending on your location in the country, drought and extreme heat are possible weather emergencies. When it gets too hot, people lose motivation for doing summer projects, and when there’s a drought, they might think twice before planting a flowerbed. …

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Building Materials Product Knowledge

Building Materials Product Knowledge

This 15-chapter course addresses the employee training needs of retailers primarily engaged in selling LBM products. This program is delivered in the same way as the Advanced Course in Hardware Retailing. *You must be an NRHA member to take these …

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Advanced Course in Hardware Retailing

Advance Course in Hardware Retailing - Feature

This 16-chapter product knowledge training course with accompanying chapter tests is offered in its entirety online. The student studies online or prints each chapter for review, then takes each chapter test online. The test is immediately graded and results returned …

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