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The Move From Promotion to Personalization

After a successful holiday season, retailers are re-evaluating their strategic plans and determining how to keep consumers engaged in the coming months. Many retailers have used and are continuing to use deep discounts as promotions that they hope will keep customers engaged …

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Big Box Stores Reducing Floor Space

When big box retailers first became popular options for consumers, the term big box fit due to store layout and size. Recently, however, many popular big box retailers have been trying to reduce size and introduce smaller versions of their stores. Developing micro-sized …

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Pay Attention to Mobile Pay in 2015

Many retailers and consumers will be helping grow the trend of mobile payments. Mobile payment options such as Apple Pay, Google Wallet and others are still relatively new services, but their use is expected to increase rapidly in the next few years, according to …

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Protecting a Good Customer Experience

Company leaders are responsible for cultivating and preserving high customer service standards, and Ace Hardware offers some examples of how to do it, according to a recent article. “[I]f an employee, a group of employees, or maybe even the entire company is not …

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Creating Your Strategic Plan

Hardware Retailing‘s January 2015 issue analyzed the elements of a strategic plan and highlighted retailers who have implemented strategic plans in their business. To read the full Strategic Planning story click here. Now it’s time to create a strategic plan …

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Understanding Gen-X and Millennial Employees

Whether they’re looking to fill management positions or find part-time employees to man the registers and stock shelves, retailers may find that understanding generational differences helps with hiring, retaining and motivating employees. Generational groups all have different behaviors that impact the workplace, both positively and …

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Five Holiday Loss Prevention Tips

The National Retail Federation offers the following loss-prevention tips for retailers during the holiday shopping season, which includes the days after Christmas when customers are spending their holiday cash and gift cards: Have your experienced staff members team up with …

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What Is Your Business Worth?

Are you evaluating your business for succession planning purposes or want to know how much your company is worth? Small Business Bonfire highlights an infographic to help businesses estimate how much they are worth. The tool should be used as a guideline to …

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