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Operations

A Retailer’s Guide to Social Media

This presentation outlines how businesses are using social media today and how independent home improvement retailers can implement social media policies and best practices in their operations to make it an effective promotional and customer engagement tool. It also provides …

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Protect Your Store from Refund Fraud

Refund (or return) fraud is when dishonest employees or customers refund merchandise and then personally benefit from the return. While customers can try to submit a fraudulent return, employees will have easier access because they have more control over the …

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Evolution of the Big Box

To watch the full video, click here. With contradicting rumors flying around about home improvement big boxes it’s hard to tell whether these mega-chains are cannibalizing themselves or gaining consumer popularity through improved customer service. It’s time to give the …

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Ideas from Outside the Industry

It’s a good idea to seek for ideas from other stores when evaluating how to improve your own. Take a look at some of these examples for inspiration: Store: PetsMart, national chain Why it Works: Petsmart offers small clean up …

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Good, Old-Fashioned Fun

Cruise the aisles of Rick Parker’s store in historic downtown Richmond, Ind., and you’ll quickly know what he’s about: Fun. From the old-fashioned soda machine in the store’s Italian market all the way up the wooden stairs to the blues …

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Wealth Advisor Shares Succession Planning Tips

Wealth Advisor Shares Succession Planning Tips - Feature

To watch the full video, click here. Wealth Advisor, Gary Pittsford, talks with Editor Jaime Koch about why it’s more important than ever to start thinking about succession planning.

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Parker True Value: Redefining the Traditional Niche

To watch the full video, click here. Rick Parker, owner of Richmond Hardware in Richmond, Ind., has found a way to incorporate his many interests into his business by expanding into an Italian market, screen-printing business and blues club. In …

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Employee Motivation

To watch the full video, click here. As the old adage says—a happy employee makes for a happy customer. This webcast will explore simple yet effective ways to create a positive working environment for employees. Try some of these tips …

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