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Operations

Five Metrics You Need to Know

The numbers can be overwhelming at times, but it’s important to keep an eye on them to help measure the financial health of your business. Below are five metrics you should know and use to better understand your operation. Average …

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Secrets of Selling Outdoor Power Equipment

Selling Outdoor Power Equipment

To view a PDF of this story, click here.   To learn how to sell outdoor power equipment in a small store, click here. Operating in High Gear To start the peak spring season, Roy Mason stocks 40 different models of …

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2016 Top Guns

To view a PDF of the story click here. Best in Class  There’s no doubt about it—independent retailers in the home improvement industry are an innovative, thriving and progressive group. The industry is full of profit-focused, forward-thinking retailers committed to …

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Study Shows Consumers Prefer a Simple Brand Experience

Less is more when it comes to building your brand presence. That’s the conclusion of a study from Siegel and Gale, the Global Brand Simplicity Index. The study asked consumers to rank brands based on their simplicity, and what it …

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Retailer: ‘Don’t Panic; Plan’ for Minimum Wage Hikes

Minimum Wage

Since California and New York approved minimum wage increases this month, minimum wage is fresh on business owners’ minds. But increases–even up to a $15 base wage–aren’t cause for intense anxiety, says Gina Schaefer, who owns A Few Cool Hardware Stores’ 11 locations in Washington, D.C., …

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Field Trip Inspires Future Builders

Getting more young people interested in a career in hardware retailing is critical to the future of the industry. And for Luke Wiesen, general manager at Millard Lumber’s Spring Hill, Kansas, location, it’s equally important to get students interested in …

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Helping the Planet on Earth Day and Beyond

Earth Day

On April 22, people will celebrate Earth Day in unique ways, and independent home improvement stores are getting in on the action. Many businesses are hosting events or raising awareness around the holiday in other ways, but several stores have Earth care as part …

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Be a Part of Something Big

Each year for the past 99 years, the North American Retail Hardware Association (NRHA) has conducted the Cost of Doing Business Study, the industry’s only inclusive retail benchmarking study. This study is extremely important and beneficial to a home improvement retailer …

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