Home » Operationspage 75


5 Niches on the Rise

To view a PDF of this story, click here. Up-and-Coming Categories Catching Consumer Interest By Kate Klein, kklein@nrha.org and Sara Logel slogel@nrha.org Home improvement retailing is as competitive as it’s ever been, and successful retailers are developing strong niches and establishing themselves as resources for …

Read More »

Retailers Continue to Reach New Heights

To view a PDF of the story click here. Back in 2007, the North American Retail Hardware Association, Hardware Retailing magazine and the National Hardware Show® set out to recognize independent home improvement retailers for their innovation, entrepreneurial spirit and …

Read More »

Boost Employee Engagement Through Recognition

Recruiting a talented staff and retaining them is something every business should strive to do. So how can your operation keep employees happy and engaged? Through social recognition, according to Eric Mosley and Derek Irvine, authors of “The Power of …

Read More »

Is Anyone Doing Online Right?

To view a PDF of this story, click here, and visit hardwareretailing.com/e-commerce to download an interactive PDF highlighting the different elements of an effective retail website. Making the Most of Your Internet Presence By Liz Lichtenberger, llichtenberger@nrha.org and Kate Klein, kklein@nrha.org In 1994, the first physical product was …

Read More »

Building Your Online Presence

In the April issue of Hardware Retailing, our story about an operation’s online presence (“Is Anyone Doing Online Right?”) offers some tips for best practices for retailers looking to make the most of their basic websites, email marketing, social media …

Read More »

Product Videos Provide Higher Order Value

Engagement is what shoppers seek as they peruse retail stores and browse online shopping platforms. Customers want to see something intriguing or have a personal experience with products. Product videos not only provide engagement and visibility but they also provide a …

Read More »

Passing the Smell Test: Hardware stores can take control of the scent dimension

By Roger Bensinger Faced with tough competition from the likes of Amazon and eBay, retailers everywhere are focused on giving people a reason to put down their devices and visit their stores. Naturally, one component of this strategy is to …

Read More »

Train Employees to be Responsive to Customers’ Price Shopping

There are five elements of a pricing strategy necessary to remain competitive: 1. Competitive variable pricing 2. A price-matching policy 3. A robust price-shopping routine 4. Innovative use of technology and 5. Good retailing practices. All of these tactics are …

Read More »


Managing Through Personality Profiles


Wednesday, Jan. 20 at 2 P.M. ET