Operations

Every retailer, regardless of size or specialty, can stand to improve their customer service offering. In the September issue of Hardware Retailing, readers learned how three North American home improvement businesses approach customer service. If you’re ready to take an …

Click the image above to download a PDF of the story. Think back to your first day on any job, whether your first or the role you’re in now. Do you remember everything from your initial few weeks? How long …

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …

Click the picture to download a PDF of this story. By Todd Taber Find Your Social Media Fit Natalia Dittmer urges retailers not to forget the social aspect of social media.  In her role as marketing director for TAL Holdings, …

  Once you’ve found your starting point on social media here, take some time to discover how the North American Retail Hardware Association (NRHA) and Hardware Retailing use social media. Check out this overview of our online haunts and the …

As a small business operator, you are likely the keeper of many tasks and responsibilities. Sometimes, there isn’t enough time in the day to get to everything, and knowing which tasks to prioritize can be challenging. Check out this list …

A hardware store is full of sharp objects and dangerous chemicals. That’s just the nature of what you have to sell to be in the business. But you also need to keep your store safe for your customers and employees. …

Appealing to the next generation of home improvement shoppers can be accomplished with more than a smartphone. Show kids and teens that your operation has the items they need for their next science experiment to capture their business now and …