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National Hardware Show® Exclusive: Use $100K to Reimagine Retail

reimagine retail

When it comes to providing a setting for retailers to learn about the latest trends, see the hottest new products and network with other progressive industry leaders, there is no venue quite like that of the National Hardware Show® in …

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What Are Your Plans for 2017?

Plans For 2017

A new year is here! What are your personal and professional goals or plans for 2017? We talked with a few industry professionals to see what they wanted to accomplish in 2017. Whether it’s time management, human resources, product knowledge …

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Check Out These Employee Development Resources

human resources

Retailers looking for guidance on how to coach underperforming employees or what to do when firing can find suggestions in Hardware Retailing’s January 2017 article “Employee, We’ve Got a Problem.” In addition, Hardware Retailing collected the following list of resources to answer further questions about how to properly …

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Employee, We’ve Got a Problem! Coaching or Firing Underperformers

To view a PDF of this story, click here.  By Kate Klein, kklein@nrha.org  Employee, We’ve Got a Problem! Justin looked really good on paper when you hired him three months ago, but he’s been a headache ever since. You know …

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Develop a Plan for Training in 2017

Many retailers use the beginning of the year when sales are often slower to spend some extra time on employee training. Whether it’s attending an off-site seminar with a key vendor or completing some online refresher courses, every employee in …

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Downloadable Social Media Holiday Graphics

holidays

Social media is a great tool for engaging your customers. To make this easier, the North American Hardware and Paint Association (NHPA) has created holiday graphics that you can post on your business social media pages for 13 major U.S. …

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New Resource: Verbal Counseling Worksheet

Communication is key when helping an underperforming employee get back on track. Not only is it important to check in regularly with the employee, but it’s a good idea to keep notes in your records about when you talked and what …

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Use This Termination Checklist Before Firing an Employee

Termination Checklist

Hardware Retailing is providing a checklist to help you think through when and how to terminate problem workers. Keeping a poorly performing employee is risky for your business. However, firing comes with its own risks, even if you can justify the termination. If …

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