Operations

Online courses should be an important part of your company’s overall training program. That’s why many retailers have turned to NRHA’s arsenal of courses, designed for every level of employee, on topics such as basic product knowledge, selling skills and …

Thinking about investing in your management and future leaders? The North American Retail Hardware Association’s (NRHA) Retail Management Certification Program (RMCP) is designed to enhance the retail operations knowledge of top-performing employees. It provides leaders with the skills they need …

No matter how well you run your store and regardless of how well your employees provide customer service, more than likely you’ll eventually find a customer who has a complaint. The reasons may vary. Maybe they purchased a defective product, …

Dennis Yu, chief technology officer for BlitzMetrics, says retailers can boost their brands and reach new customers with the 3×3 social media video grid. By creating three quick videos for three different categories, Yu says independent home improvement retailers can …

Click on the image above to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org In March, A Few Cool Hardware Stores, headquartered in Washington D.C., celebrated its 15th anniversary. That amount of time may seem short compared to …

Click the picture to download a PDF of this story. What will happen to your business when you’re no longer able to run it? The recent Succession Planning Study from the North American Retail Hardware Association (NRHA) takes a look at how …

Click the picture to download a PDF of this story. When a retailer fails to invest in the proper types of insurance coverage, their business could be at major risk in the event of an accident or disaster. Below, Carl Dent, vice …

Click the picture to download a PDF of this story. Pressing Play on Your Brand When you say your business’s name, what comes to mind? More importantly, what comes to mind for your current shoppers and potential customers? “A brand is no …