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Five Tips for Better Serving the Pro Plumber Market

To view a PDF of the story, click here or download a resource that will help you acquire additional professional plumbing customers. Making the Connection By Renee Changnon rchangnon@nrha.org and Sara Logel slogel@nrha.org The faucet drips. Before long, a bucket underneath the sink is full …

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Don’t Let Bad Customer Service Slide

While customer service has and always will be a top priority for you, have you considered whether your store really has the best customer service around? Are your customers getting excellent product knowledge, plus prompt service, friendly interactions and respect? These questions are extremely important …

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App Offers Quick and Easy On-Site Estimates

During the recession, in an effort to quickly and easily provide customers with what they wanted and stay ahead of the competition, the staff at Main Street Lumber and Millwork in Denison, Texas, developed a mobile software application to do …

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Graeme’s Take on Training: What I Learned From Working in a Hardware Store

This is the sixth and final post in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to …

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Graeme’s Take on Training: The Importance of Good Customer Service

This is the fifth in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to get a firsthand …

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Graeme’s Take on Training: My Day, Step by Step

This is the fourth in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to get a firsthand …

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Graeme’s Take on Training: Learning More—and Getting a Workout!

This is the third in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to get a firsthand …

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Graeme’s Take on Training: Wearing Many Hats

This is the second in Hardware Retailing staffer Graeme Haase’s series of posts about three days of training that he completed at Cardwell Do it Best Home Center in Indianapolis. Haase went through this training program to get a firsthand …

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