Operations

Eighteen years ago when Doug Witworth decided to create a waterfall outside his store in Vinita, Oklahoma, to promote his water gardening category, he didn’t think he was creating a roadside attraction. “We just thought it would be fun to …

Meet hypothetical retail employee and young leader, Joe. Joe started working for the local hardware store in his town as a cashier at age 16 and continued through high school and college. Afterward, he decided to continue his career with …

The Department of Homeland Security wants to help your business improve its cybersecurity. The agency has named October National Cybersecurity Awareness Month and is launching campaigns to help business owners understand the importance of cybersecurity and identify online threats to their …

Spread the shop local message all holiday season long with a free downloadable resources from the North American Retail Hardware Association (NRHA). The 2017 Home Sweet Home Pros’ Edition from NRHA and Independent We Stand is a study that proves …

Health insurance is a hot topic. Because the Jan. 1 renewal deadline is quickly approaching, the North American Retail Hardware Association (NRHA) and Hardware Retailing spoke with Bob Chiesa, president and CEO of Custom Benefits Insurance Group Inc., to learn …

At Bloomington Hardware in Bloomington, Indiana, there’s no shopper left behind. No matter the age of the customer, they deserve the best customer service, and for owner Vickie Davison, that means kids having their own cart. The cart corral near …

Click the picture to download a PDF of this story. The Major League Baseball playoffs are in full swing, and fans are gathering to watch their favorite teams compete for a spot in the World Series. Baseball is full of strategy, but …

Click the picture to download a PDF of this story. Your Facebook page represents your business on social media, and it is a space to promote in-store events, announce new products and sales and connect with your customers. Having a presence on …