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Improving the Customer Experience

Surveys are a great way to get feedback from customers, but sometimes the questions provide ambiguous answers rather than specific, helpful advice. An article from Retail Customer Experience highlights six questions to ask your customers that will provide valuable feedback …

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Five Strategies to Ensure Family Business Success

Non-family businesses can learn a lot from family businesses, says Henry Hutcheson, a certified Family Business Advisor and founder of Family Business USA consultancy. “Family businesses outperformed non-family businesses during the boom years leading up to the 2008 recession, and …

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2014 Employee Compensation Report

A retailer’s payroll expense can be a critical variable in whether or not the operation is profitable. The North American Retail Hardware Association’s 2014 Employee Compensation Report provides retailers with guidelines of how other operations handle salaries, benefits and more. …

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Three Ways Businesses Can Prevent a Data Breach

While the Home Depot data breach has compromised as many as 56 million customer cards, there are a few steps that could have prevented the massive breach, according to an article by Market Watch. For four months, cardholder data moved …

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Using Technology to Help Your Shoppers

The retail industry is brimming with technological advancements. From beacons and in-store analytics to augmented reality, wearable tech, and 3-D printing, there certainly isn’t a shortage of gizmos that merchants can use in their stores.  Be that as it may, …

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Good Leadership Leads to Good Service (Q&A)

Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. …

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A Need for Faster Order Management Systems

According to Multichannel Merchant, customers no longer differentiate between online and in-store experiences. To attract and retain today’s empowered shoppers, retailers must blend the physical and digital worlds into a seamless omnichannel commerce experience that offers buy anywhere, fulfill from …

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Combat Showrooming By Arming Staff with Mobile Tools

Consumers have access to information wherever and whenever they want thanks to the Internet. Today, customer are arguably more prepared and equipped when they visit stores to shop. But they are increasingly using smartphones and mobile devices to search the …

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Watch the dynamic lineup of speakers and panels from the 2021 NHPA All-Industry Conference.

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Focus on the Customer and the Employees as a Person

Learn how Zappos has developed its strong company culture from the company's customer research lead Alex Genov.

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View all 2021 Conference presentations