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Business Insurance Expert Answers Questions


What can you do to protect your store and your customers information from hackers? How do you protect your rental inventory? Business insurance can be difficult. To help you get all of your questions answered, NRHA sat down with insurance expert Brett Slama, …

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How Can Your Employees Win in Customer Service?

An independent home improvement store’s success is dependent on its employees, who can differentiate a local business from the big boxes with the excellent customer service they provide. However, customer service is an increasing focus for the big boxes, and …

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Focusing on Workplace Safety

Successful business owners know workplace safety is critical to their day-to-day operations. Employee and customer safety should remain at the forefront of everyone’s workday, and safety standards should be woven into your business’s policies and procedures. By prioritizing safety, you …

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Check Out These Additional Training Resources

In the January issue of Hardware Retailing, our story “Finders Keepers” talked about the importance of recruiting and retaining good employees. When recruiting, it’s important to write a strong job description to ensure you’re getting the right type of candidates …

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Finders Keepers: How to Recruit and Retain Quality Employees

To view a PDF of this story, click here. By Liz Lichtenberger, llichtenberger@nrha.org and Kate Klein, kklein@nrha.org Your employees are the first contact customers have with your business when they walk in the store. Employees mix paint, repair screens and answer questions, among other tasks. …

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Plumbing Professionals Online Resource

In the January issue of Hardware Retailing, editors spoke with professional plumbers and retailers who service these customers. One of the points made by the pros is that it is important for home improvement stores to make pros aware of their …

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Employee Evaluation Form

Part of retaining high-quality employees is maintaining an ongoing conversation with them about their work performance and their goals for their careers with your business. To learn more about finding and keeping top-notch employees, click here. This employee evaluation form is …

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Five Tips for Better Serving the Pro Plumber Market

To view a PDF of the story, click here or download a resource that will help you acquire additional professional plumbing customers. Making the Connection By Renee Changnon rchangnon@nrha.org and Sara Logel slogel@nrha.org The faucet drips. Before long, a bucket underneath the sink is full …

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