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Operations

What’s in a Niche?

At Hooten’s Hardware, we’re all about selling hardware. We’ve got the products consumers need, whether they’re professional builders looking for enough lumber to build houses or DIYers who need just one more quart of Superman Blue to finish their son’s …

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In-Store Theater Makes Customers Feel at Home

From furniture to bedding to appliances, Town & Country Do it Best in Crawfordsville, Ind., has it all. One of its big sellers? TVs. With competition such as Walmart and Amazon, store staff is looking for ways to stay ahead …

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Picking Your Succession Planning Advisers

stock-succession-planning Feature

Regardless of who is going to buy your business (a family member, key employee or someone else in the industry), the advisers you choose to work with will be very important to the successful transition of your company. Most of …

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Heavy Lifting: Retailers, Suppliers Weather the Storm

Retailers can’t predict the future, but if they’re preparing for seasonal and inclement weather, they have to try. If they guess incorrectly, they might find the disruption in product delivery can be as catastrophic as the weather itself. By looking …

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Bring in the Pros: Color Consultants Help Customers Find the Perfect Colors

Just about every home improvement store offer paint assortments. So how can you make yours stand out? One way is by offering the services of an in-store color consultant, who can help overwhelmed customers choose the perfect colors for their …

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You’ve Got Mail: Try In-Store Mail Services

Just like any other retailer, Jeff Tilem receives regular shipments of new inventory for his store. But he also receives packages other store owners may not expect—like a model’s wardrobe shipped from Turkey. Tilem, owner of Pioneer Hardware in Beverly …

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Furniture Department Makes Store Feel Like Home

Your customers already shop your store for all their hardware and housewares needs. A natural extension of those categories? Furniture. About three years ago, Ceva Courtemanche, owner of Hensel’s Ace Hardware in Arcata, Calif., added a 900-square-foot furniture department to …

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A Guide to Good Advice: How to Find the Best Outside Counsel for Your Business

When Jeff Dyson first purchased M&D Supply, he knew he needed some outside help if he was going to make his business a success. That’s when he began to research the idea of an advisory board. He reached out to …

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