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Orgill’s Putting the Focus on the Customer

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Service By Design

By Liz Lichtenberger, llichtenberger@nrha.org

In its 172-year history, Memphis, Tennessee-based Orgill Inc. has witnessed many changes impacting the home improvement industry. Long recognized as an industry leader, Orgill now services independent retailers in more than 60 countries from its seven distribution centers in the U.S. and Canada.

In the following pages, hear from some executives at Orgill as they talk about serving their customers, company growth and what’s planned for the future. Then, hear from one Orgill customer, an independent retailer who talks about the importance of the company’s biannual Dealer Markets and the positive impact they have on his business’s performance.

Finally, go online to read extended versions of these Q&As and profiles of several other Orgill customers throughout the U.S.

Orgill’s Chairman and CEO Talks Approach to the Home Improvement Market

Exclusive Q&As With Orgill Executives

North Carolina Retailer Talks About the Importance of Orgill’s Dealer Markets

The Faces of Orgill: Retailer Profiles

About Liz Lichtenberger

Liz Lichtenberger
Liz is the special projects editor for Hardware Retailing magazine. She reports on news and trends, visits retailers, and attends industry events. She graduated from Xavier University, where she earned a degree in English and Spanish and was a member of the swim team. Liz is a Louisville, Kentucky, native who lives in Indianapolis with her husband and two children. She enjoys swimming, reading, doing home improvement projects around her house and cheering on her two favorite basketball teams, the Kentucky Wildcats and the Xavier Musketeers.

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