Gen Zers Share Insights About Customer Service

Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Hardware Retailing┬áspoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane, Washington, and Gerry Newenhof, an associate at City Lumber in Astoria, Oregon, to gain insight into how members of Gen … Continue reading Gen Zers Share Insights About Customer Service