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NRHA All-Industry Conference

Register Today for the Industry’s All-in-One Virtual Event

Earlier this year, as trade shows and buying markets transitioned online, there was still hope that in-person events and gatherings could resume later in the spring and early summer. 

However, it soon became clear that the safest course of action was to make 2020 the year of virtual events. 

The North American Retail Hardware Association (NRHA) typically hosts the NRHA All-Industry Conference in conjunction with the National Hardware Show (NHS) in Las Vegas in May. This year, your trip will be closer to home. The conference and the show will take place virtually Oct. 12-15. 

“While we wish we could be in Las Vegas celebrating the 75th annual National Hardware Show and delivering top-notch live educational content on the NRHA Village Stage, that scenario just isn’t feasible this year,” says NRHA executive vice president Dan Tratensek. “Although the delivery method looks a little different, we have still developed a cadre of exceptional presenters who will take our virtual stage. We are looking forward to the opportunity to deliver content to attendees in a different way this year.” 

To attend the conference, retailers, wholesale representatives and other channel partners should register for the National Hardware Virtual Show at nationalhardwareshow.com. This registration will give you access to all of the conference content along with everything that is offered as part of the National Hardware Virtual Show. 

This year’s show will include all the benefits of an event dedicated to product research and networking with vendors, all from the safety and ease of your office or home. Through the virtual platform, you can set up and attend meetings with exhibitors, browse new products and access conference content. 

“Over the past few months, our team has had to rethink everything, and open our minds to new, innovative ideas,” says Rich Russo, NHS industry vice president. “We’re excited about our pivot to virtual which allows us to bring our robust programming to customers across the globe in a new, safe way.” 

Conference Schedule

Conference Schedule

The theme of the 2020 NRHA All-Industry Conference is “Industry Disrupters: How Today’s Leaders Are Winning the Retail Game.” While the independent home improvement industry has certainly seen its fair share of disrupters in recent years—technology in retail, industry consolidation, tariffs and more—the most prescient disrupter this year has been the COVID-19 pandemic. This year’s conference presenters will touch on all of these disrupters and talk about how the independent industry has been innovating and seeing success through them all. See the conference schedule here and visit nrhaconference.com for more details.

Virtual Keynote Presentations

Dan Starr
President and CEO, Do it Best

How Independents Are Still Disrupting,
a Conversation With Dan Starr
Key Points:

  • Overcoming common misconceptions about independent retailers 
  • How to evolve to meet the challenges of the new retail consumer 
  • How outside forces are causing disruption in the home improvement industry 


Kevin Hancock
CEO, Hancock Lumber

Employees First: Disrupting Assumptions
for More Loyal Customers and Stronger Sales
Key Points:

  • How to disrupt assumptions for more loyal customers and stronger sales 
  • Strategies that helped Hancock Lumber thrive through generations 
  • Why putting customers first isn’t the path to customer loyalty 

About Melanie Moul

Melanie Moul
Melanie is the managing editor for Hardware Retailing magazine. She worked in central Pennsylvania for several years after college and returned to the Hoosier State in late 2016 to join the NRHA team. In her spare time, she enjoys testing new recipes and watching online makeup tutorials. She and her husband are raising their son and two fur children in Indianapolis.

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