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Research & Guides

Troubleshoot Your Customer’s Furnace With This Guide

furnace

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

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DEADLINE EXTENDED: 3 Ways the 2019 Cost of Doing Business Study Strengthens Businesses

2019 cost of doing business study

Knowledge is power. For more than a century, independent hardware stores, home centers and lumberyards have relied on the North American Retail Hardware Association (NRHA) Cost of Doing Business Study to see how their businesses compare to typical and high-profit …

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Many Home Improvement Retailers Expect Negative Impact From Tariffs

impact from tariffs

After polling more than 200 independent home improvement retailers operating in the U.S., the North American Retail Hardware Association (NRHA) finds the impact from tariffs continues to represent great uncertainty for business operators. Notably, 67 percent of surveyed retailers believe …

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What Your Customers Want From Eco-Friendly Products in 2019

The array of green or eco-friendly home products available to most American consumers is vast, ranging from towels made from sustainably grown bamboo to house paint that is safe enough to eat. But just because the number of green household …

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Review These Loss Prevention Tips With Your Staff

loss prevention

Loss prevention is only effective if everyone on your team knows how to spot a shoplifter and stays engaged on the salesfloor. If you have new team members or if you’ve noticed some habits that need correcting, review this checklist …

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State of Independents Conference Explores Innovative Retail Strategies

Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Growth on the Horizon The home improvement sector is outstripping the growth of the overall retail industry—and independent retailers are finding creative and ambitious strategies to fight off …

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5 Financial Figures Every Retailer Should Know

financial figures

How comfortable are you with understanding the metrics and financial figures used in your business’s accounting files and financial statements? If you have trouble differentiating your defensive interval from your EBIT, you’re definitely not alone. Take a moment to review …

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Download a Free Holiday Marketing Toolkit

holiday marketing

The busy holiday shopping season is a great time to remind your customers that shopping local makes a positive difference in your community. The North American Retail Hardware Association (NRHA) and Independent We Stand offer a free marketing toolkit for you to …

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