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Retail Management Certification Program

Retail Management Certification Program Adopts New Format

In a break from its previous three-visit model, the North American Retail Hardware Association’s (NRHA) upcoming Retail Management Certification Program will feature two in-person class visits. Students will still benefit from the same number of in-person instructional hours, but a classroom session has been added to the two visit dates—and students will present their final business improvement projects virtually.

“While the decision to move from a three- to a two-visit format was made to reduce the travel burden for students, it is something that we have been considering even before COVID-19,” says Scott Wright, executive director of NRHA’s Retail Leadership Institute. “The number of total classroom hours will remain the same, but we feel it will come as a relief to students and their sponsors not to have to make a third trip to Indianapolis in January. Maintaining the safety of our students and instructors is our primary motivation.”

The deadline to apply for the upcoming session is Aug. 1. The first program visit will take place in September in Indianapolis. Click here to learn more or apply, or email Scott Wright at

About the Retail Management Certification Program

The Retail Management Certification Program is the only program in the industry that prepares owners and key employees with profit-focused store operations training. This six-month training program is designed to allow students and their stores to see a return on investment through class training and homework, an individual business improvement project and Quick Wins.

Course Curriculum

This program dives into the core components of operating an independent hardware store, home center or lumberyard, including:

  • Leadership and team-building
  • Business strategy
  • Advanced retail operations
  • Finance and accounting
  • Human Resources management
  • Marketing, sales and customer service

Upcoming Session Dates

Visit 1 (In-person) Sept. 8-12
Visit 2 (In-person) Nov. 9-13
Visit 3 (Virtual) Jan.13-14, 2021

About Julie Leinwand

Julie Leinwand
Julie Leinwand is the Corporate Communications Manager and Editor for NRHA. She graduated from the Missouri School of Journalism. In her spare time, she enjoys baking fanciful desserts and spending time with her puppies and husband.

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