Click the picture to download a PDF of this story. According to a recent readership survey, nearly 90 percent of readers say Hardware Retailing provides them valuable information to help them run their businesses. In addition to using the magazine for best …
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10 Things Your Employees Are Dying to Tell You
Click the picture to download a PDF of this story. For many retailers, employees are family. Even if they’re not related by blood, these are the people you spend the most time with day to day. Yet even in the most harmonious …
Read More »10 Lessons I Learned While Traveling
Click the picture to download a PDF of this story. From August 2016 to July 2017, I lived in, worked remotely from and explored 10 countries and 12 cities with 70 people through a program called Remote Year. At the beginning of …
Read More »10 Tips for Completing an Honest Store Critique
Click the picture to download a PDF of this story. Store owners throughout the industry have discovered that business critiques from other independent home improvement retailers help them become better operators. Ask a fellow retailer or two to walk through your store, …
Read More »10 Lessons From Dogs About Customer Service
Click the picture to download a PDF of this story. Want to kick your customer service up a notch? Gather some inspiration from your canine companion. 1. Gain their loyalty. Dogs are the gold standard of loyalty. Build some of that same character …
Read More »10 Reasons My Wife Drives 115 Miles to IKEA
Click the picture to download a PDF of this story. As a writer for Hardware Retailing, I’m constantly on the lookout for retailers who do a great job merchandising their wares and providing outstanding customer service. So when I discovered that my …
Read More »10 Tips to Get the Best Photos at Store Events
Click the picture to download a PDF of this story. They say a picture is worth a thousand words, but a strong, well-composed photo is worth so much more. The perfect shot can showcase your operation in a beautiful light, boost sales …
Read More »10 Impulse Items Customers Crave
Impulse items—those carefully arranged and displayed products found in retail locations from office supply stores to the corner grocery—are all about maximizing those final moments of a customer’s time in your store. Whether it’s necessities like snacks and drinks or …
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