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Tag Archives: best practices

HVAC Products to Stock for Homeowners

HVAC products

Installing or repairing an air conditioning unit is best left to the professionals, but your homeowner and DIY customers can still take steps to keep their equipment in working order. Here are some of the products you can sell in …

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Consumers Spending More Money Per Trip, Shopping Less Often

consumers spending

A recent study by the The NPD Group found that the amount of money consumers are spending on each shopping trip or occasion is increasing, but the amount of times they are shopping overall is decreasing. When the pandemic first …

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5 Customer Service Tips to Grow Sales

customer service tips

You can carry a huge selection of products and offer many extra services, but unless you pair those with excellent customer service, you’ll have trouble retaining customers and growing sales. Retail expert Bob Phibbs recently shared his top 10 customer …

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3 Hiring Tips to Create a Stronger Team

hiring tips

After being declared an essential industry during the earliest days of the pandemic, home improvement is attracting many job seekers. The U.S. Bureau of Labor Statistics shows that compared to the first quarter of 2020, the number of home improvement …

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6 Tips to Make the Most of Online Events

online events

As major home improvement gatherings like markets, reunions and conferences transition to virtual events, making sure you’re prepared to take full advantage of those online meet-ups is crucial. Take a moment to review some best practice tips for attending virtual …

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Newly Updated: Stream All NRHA Town Hall Sessions

nrha town hall

The North American Retail Hardware Association (NRHA) is hosting regular town hall sessions via Zoom to help independent home improvement retailers and channel partners stay informed amid COVID-19. In the first NRHA Town Hall covering COVID-19, retailers shared how their …

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NRF Issues Guidance for Retailers as COVID-19 Restrictions Ease

covid-19 restrictions

The National Retail Federation has released guidance for all retailers as cities, states and provinces begin to relax some COVID-19 restrictions. Called Operation Open Doors, the plan offers helpful insight into how to implement safe social distancing protocols and how …

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NRHA Invites Retailers to 2nd Virtual Town Hall

employment law amid covid-19

The North American Retail Hardware Association (NRHA) is inviting independent retailers across North America to its second virtual town hall. This special session with NRHA representatives, retailers and channel partners will focus on how retailers are preparing their businesses for …

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Watch the dynamic lineup of speakers and panels from the 2021 NHPA All-Industry Conference.


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Focus on the Customer and the Employees as a Person

Learn how Zappos has developed its strong company culture from the company's customer research lead Alex Genov.

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View all 2021 Conference presentations