J.D. Power recently released its 2023 U.S. Home Improvement Retailer Satisfaction StudySM, which measures customer satisfaction through five factors: staff and service, in-store experience, merchandise, online experience and price. Despite Amazon continuing to attract more home improvement customers, 87% of home improvement …
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Despite the average price of a gallon of paint increasing by nearly $3 a gallon in the past year, overall paint satisfaction has held steady, according to the J.D. Power 2023 U.S. Paint Satisfaction StudySM. Additionally, the percentage of paint …
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J.D. Power recently released its 2022 U.S. Home Improvement Retailer Satisfaction StudySM, which measures customer satisfaction through five factors: staff and service, in-store experience, merchandise, online experience and price. Despite supply chain challenges and other COVID-19-related issues, the study shows …
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Research firm J.D. Power has released its 2019 Home Improvement Retailer Satisfaction Study, and Ace Hardware and True Value have tied for first place for overall customer satisfaction. The survey gathered data from 2,433 customers who purchased a home improvement …
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