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Tag Archives: Costello’s Ace Hardware

Retailers’ Customer Service Evolves in a COVID-19 World

Costello's Ace Hardware van

Independent home improvement retailers have stepped up to meet the challenges of serving customers during a pandemic. Many shoppers have avoided in-store shopping, while others have swarmed to stores to stock up on everything from hand sanitizer to bags of …

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‘All Hands on Deck’ at Costello’s Ace Hardware

Costello's Ace Hardware

Before COVID-19, Costello’s Ace Hardware stores were filling around 10 online or phone orders per day. The health crisis has brought drastic changes. The online and phone orders began flooding in and haven’t slowed down since early March. Now the stores …

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Customers Get Creative for Ace Color of the Year Contest

Shoppers who walked into Dixon Hardware and Lumber couldn’t miss the balloons and colorful fun happening in the store’s power aisle. Customers and their children were seated at a table, playing with paint, eating snacks and naming the paint colors …

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