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Tag Archives: customer experience

3 Ways Retailers Can Help Customers Make the Most of Spring

Homeowners across North America are getting ready to reclaim their lawns and outdoor spaces from winter’s wrath, and independent home improvement centers will play a key role in helping them this spring. From providing nutrition for grass and plants to ... Read More »

2019 Top Guns: Mark Schulein

mark schulein

Mark Schulein, President, Crown Ace Hardware, 18 locations in California, Arizona and Hawaii Mark spent several years outside the industry before joining his father at Crown Ace Hardware in Orange County, California. Since that time, Mark has helped grow the ... Read More »

Recycling at Your Store? Here’s How Materials Come Back

Click here to download a PDF of this story. By Chad Husted, chusted@nrha.org The benefits of recycling are not new to consumers, but your customers may come to you with questions about the recyclability of the products you sell and how certain ... Read More »

How Concrete Stains Can Solidify Coatings Sales

It’s the small touches that can make a house a home. Many homeowners see their house as a sanctuary and a symbol of their tastes and priorities. Do they prize game day celebrations in a renovated basement? Or do they ... Read More »

3 Simple Building Projects to Increase a Home’s Square Footage

Making the space of a house more welcoming, useful or just plain larger doesn’t have to mean adding a whole wing onto the frame. Some home building projects are just about repurposing a space or adding utility through other means. ... Read More »

Robot Team Introduces Latest Creation to Hardware Store Crowd

Visitors to Jerry’s Hardware in Edina, Minnesota, in November might have thought they traveled to the future where robot assistants can aid their shopping. In reality, it was just the work of skilled high school students and an area robot ... Read More »

3 Ways Your Business Can Support Youth Farming Clubs

youth farming

Youth farming organizations, like Future Farmers of America and 4-H, are vital for the agriculture industry and for the hardware retail businesses that supply local communities. The latest crop of kids raising hogs, sheep and cattle are the next generation of customers ... Read More »

Fishing Products and Services Can Catch the Public’s Interest

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org Luring Them In Fishing and outdoor enthusiasts are all about the experience. Whether it’s the first rays of sunlight hitting a stream at dawn or the tug on the ... Read More »