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Tag Archives: customer experience

Engaging Customers Through Curbside Pickup

curbside pickup

Recently, the National Retail Federation (NRF) spoke with Ron Lutz, chief retail officer at strategy firm Miller Zell. Lutz discussed how retailers can truly engage customers, even during social distancing and curbside pickups, which have grown increasingly common for home …

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2020 Top Guns Honoree: Kirby Scales

kirby scales

Kirby Scales, General Manager, Russell Do it Center 7 home centers and 2 building supply stores, Alabama A chance opportunity at a family friend’s hardware store was the beginning of what would become a lifelong career for Kirby Scales. Today, …

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2020 Top Guns Honoree: Patrick Goebel

patrick goebel

Patrick Goebel, President, Star Lumber 2 retail stores, 3 professional service centers, Kansas and Oklahoma Star Lumber was founded in 1939 by Earl Goebel, a builder with an entrepreneurial spirit. Today, the company is led by the third generation, including …

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DA’s Dave Christmas Talks Pandemic Logistics

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Distribution America‘s president and CEO Dave Christmas below, and click here …

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Orgill’s Boyden Moore Discusses Logistics During a Pandemic

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Orgill Inc.‘s president and CEO Boyden Moore below, and click here …

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Do it Best’s Dent Johnson Discusses Logistics During a Pandemic

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Do it Best’s vice president of merchandising Dent Johnson below, and …

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2nd NRHA Conference Keynote Announced: Kevin Hancock

kevin hancock

At the NRHA All-Industry Conference, Hancock Lumber chairman, president and CEO Kevin Hancock will take the stage as a keynote presenter. The theme of the NRHA All-Industry Conference is “Industry Disrupters: How Today’s Leaders Are Winning the Retail Game.” Hancock’s …

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Hoover Hardware Do it Center Continues Its Growth Path

hoover hardware

Rick Hoover’s family has been in the hardware business for more than 50 years, serving a small community of just over 1,200 people in Troy, Pennsylvania. The building where Hoover Hardware Do it Center currently resides has housed a hardware …

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