COVID-19 Updates
Home » Tag Archives: customer experience

Tag Archives: customer experience

2020 Top Guns Honoree: Kirby Scales

kirby scales

Kirby Scales, General Manager, Russell Do it Center 7 home centers and 2 building supply stores, Alabama A chance opportunity at a family friend’s hardware store was the beginning of what would become a lifelong career for Kirby Scales. Today, …

Read More »

2020 Top Guns Honoree: Patrick Goebel

patrick goebel

Patrick Goebel, President, Star Lumber 2 retail stores, 3 professional service centers, Kansas and Oklahoma Star Lumber was founded in 1939 by Earl Goebel, a builder with an entrepreneurial spirit. Today, the company is led by the third generation, including …

Read More »

DA’s Dave Christmas Talks Pandemic Logistics

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Distribution America‘s president and CEO Dave Christmas below, and click here …

Read More »

Orgill’s Boyden Moore Discusses Logistics During a Pandemic

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Orgill Inc.‘s president and CEO Boyden Moore below, and click here …

Read More »

Do it Best’s Dent Johnson Discusses Logistics During a Pandemic

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Do it Best’s vice president of merchandising Dent Johnson below, and …

Read More »

2nd NRHA Conference Keynote Announced: Kevin Hancock

kevin hancock

At the NRHA All-Industry Conference, Hancock Lumber chairman, president and CEO Kevin Hancock will take the stage as a keynote presenter. The theme of the NRHA All-Industry Conference is “Industry Disrupters: How Today’s Leaders Are Winning the Retail Game.” Hancock’s …

Read More »

Hoover Hardware Do it Center Continues Its Growth Path

hoover hardware

Rick Hoover’s family has been in the hardware business for more than 50 years, serving a small community of just over 1,200 people in Troy, Pennsylvania. The building where Hoover Hardware Do it Center currently resides has housed a hardware …

Read More »

Do it Best Celebrates New Products, Expands Paint Options at 2019 Fall Market

do it best market

Around nearly every corner of the 2019 Do it Best Fall Market this weekend in Indianapolis, attendees could see New Vendor flags flying high above exhibitors’ booths. The flags are a symbol of the co-op’s commitment to continue providing new …

Read More »

covid-19 home improvement

COVID-19: Its Impact on the
Home Improvement Industry

 

Wednesday, Sept. 30 at 2 P.M. ET