On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …
Read More »Tag Archives: customer experience
Crowder Bros. Ace Hardware Makes a Good Call on Customer Experience
For Tyler Saxey, one visit to his local Ace Hardware store made a huge impact and turned him into a loyal customer for life. Saxey is no stranger to customer service. He currently works in customer experience at Foot Locker, …
Read More »Engaging Customers Through Curbside Pickup
Recently, the National Retail Federation (NRF) spoke with Ron Lutz, chief retail officer at strategy firm Miller Zell. Lutz discussed how retailers can truly engage customers, even during social distancing and curbside pickups, which have grown increasingly common for home …
Read More »2020 Top Guns Honoree: Kirby Scales
Kirby Scales, General Manager, Russell Do it Center 7 home centers and 2 building supply stores, Alabama A chance opportunity at a family friend’s hardware store was the beginning of what would become a lifelong career for Kirby Scales. Today, …
Read More »2020 Top Guns Honoree: Patrick Goebel
Patrick Goebel, President, Star Lumber 2 retail stores, 3 professional service centers, Kansas and Oklahoma Star Lumber was founded in 1939 by Earl Goebel, a builder with an entrepreneurial spirit. Today, the company is led by the third generation, including …
Read More »DA’s Dave Christmas Talks Pandemic Logistics
Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Distribution America‘s president and CEO Dave Christmas below, and click here …
Read More »Orgill’s Boyden Moore Discusses Logistics During a Pandemic
Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Orgill Inc.‘s president and CEO Boyden Moore below, and click here …
Read More »Do it Best’s Dent Johnson Discusses Logistics During a Pandemic
Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Do it Best’s vice president of merchandising Dent Johnson below, and …
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