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Tag Archives: customer experience

Help Customers With These Memorial Day Projects

Memorial Day isn’t just a day of remembrance and the unofficial start of the summer. It’s a well-known weekend for outdoor events, IndyCar’s Indianapolis 500 and, most importantly to independent retailers, home projects. Whether it’s sprucing up an entertainment space ... Read More »

Do it Best Spring Market Focuses on Innovation, Experience

do it best spring market

The 2019 Do it Best Spring Market landed in Indianapolis May 17-20, and the co-op brought expanded opportunities for members to discover new products and enhance customer experiences. “It’s all about customer experience,” says Rich Lynch, Do it Best Corp. vice president ... Read More »

Sink Into Inventory and Services to Attract Plumbing Pros

Independent retailers put great emphasis on providing fantastic customer service. When done correctly, this focus on making every customer feel welcome can yield great dividends across the spectrum of DIYers and pro plumbing customers. There’s a reason we all crave ... Read More »

The NRHA All-Industry Conference Addresses the Changing Industry

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Competition in the home improvement industry is rapidly becoming more diverse and more challenging to get ahead of. And those competitors are bigger than just big boxes and e-commerce retailers. With shrinking big-box footprints, countless discount retailers and consumers who ... Read More »

3 Ways Retailers Can Help Customers Make the Most of Spring

Homeowners across North America are getting ready to reclaim their lawns and outdoor spaces from winter’s wrath, and independent home improvement centers will play a key role in helping them this spring. From providing nutrition for grass and plants to ... Read More »

2019 Top Guns: Mark Schulein

mark schulein

Mark Schulein, President, Crown Ace Hardware, 18 locations in California, Arizona and Hawaii Mark spent several years outside the industry before joining his father at Crown Ace Hardware in Orange County, California. Since that time, Mark has helped grow the ... Read More »

Recycling at Your Store? Here’s How Materials Come Back

Click here to download a PDF of this story. By Chad Husted, chusted@nrha.org The benefits of recycling are not new to consumers, but your customers may come to you with questions about the recyclability of the products you sell and how certain ... Read More »

How Concrete Stains Can Solidify Coatings Sales

It’s the small touches that can make a house a home. Many homeowners see their house as a sanctuary and a symbol of their tastes and priorities. Do they prize game day celebrations in a renovated basement? Or do they ... Read More »