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Tag Archives: customer experience

Do it Best Celebrates New Products, Expands Paint Options at 2019 Fall Market

do it best market

Around nearly every corner of the 2019 Do it Best Fall Market this weekend in Indianapolis, attendees could see New Vendor flags flying high above exhibitors’ booths. The flags are a symbol of the co-op’s commitment to continue providing new …

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10 Trusty Tools for Your Tool Belt

tools

You probably always have your favorite hammer, your trusty jigsaw and your adjustable wrench all within arm’s reach, but don’t forget some other critical tools to help your business blow the competition out of the water. Check out this list …

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spoga+gafa 2019: All About Urban Gardens

spoga+gafa

Hardware Retailing is gearing up for spoga+gafa 2019, which kicks off Sept. 1-3 in Cologne, Germany. Editor Melanie Moul will be on-site, so be sure to follow Hardware Retailing on Facebook and the North American Retail Hardware Association (NRHA) on …

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Animal Lovers Make Good Customers

animal

Lochard Do it Center is for the dogs—and cats. The business, based in Sidney, Ohio, holds several events to benefit the Shelby County Animal Rescue Foundation (SCARF) throughout the year. “We invited SCARF to host adoption events at our store,” …

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3 Paint Applicator Trends to Follow

paint applicators

Whether a pro painter is selecting a brush for general use or a DIYer reaches for a specially tipped detail brush for a fine edge, paint customers are searching for upgraded selections across a variety of paint applicators. Independent retailers …

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Test Your Team on Loss Prevention

stern hardware owner

Can your cashiers identify behaviors that are associated with shoplifters? Are your sales associates set up for loss prevention awareness? Use the following scenario to test your team’s skills when it comes to keeping the store, their co-workers and customers …

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Making the Most of Anchor Brands

There are often multiple factors that drive consumers to make a purchase. Sometimes price points, durability and convenience are the main motivation. Then again, sometimes pure brand recognition can secure a sale and let them show off to their friends. …

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3 Steps to Greater Lumberyard Efficiency

A lumberyard can be a loud, chaotic place. Whether it’s builders making an emergency run for supplies or a dozen DIYers reviewing options for their latest backyard project, the space can quickly become frenetic. Lumberyard efficiency becomes even more important …

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