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Tag Archives: customer experience

Target to Remodel Roughly 1,000 Stores Nationwide

target

Target has unveiled its first “next-generation” store in Houston as it prepares to spend billions in the next four years to remodel more than 1,000 stores across the U.S. to compete against e-commerce titans, the Houston Chronicle reports. The first …

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Fun With Funding a Cause

When Invermere Home Hardware decides to have some friends over for a party, the British Columbia-based business doesn’t joke around. It brings in every last bit of fun to be had and makes sure a worthy cause benefits when it’s …

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Employees Make the Grade at City Mill

Staying sharp with customer service means listening to what customers have to say about their experiences. At City Mill, customers can post comments on social media sites like Facebook and Yelp, but many of them choose to use the store’s …

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Lowe’s Puts ‘Lab-Like’ Smart Home Centers in 70 Stores

smart home

As consumers become more tech savvy and connected than ever before, retailers like Lowe’s are offering smart home products to meet evolving consumer needs. To help integrate these products and connected systems into customers’ everyday lives, Lowe’s has launched a store-within-a-store smart home concept inside …

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Amazon Cash Expands to 8,000 7-Eleven Locations

amazon cash

Amazon Cash, a service that lets customers instantly add money to their Amazon.com accounts at brick-and-mortar retail locations, is now available at approximately 8,000 7-Eleven locations, technology blog TechCrunch reports. The service launched in April 2017 “as a way to …

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Walmart Adding Aisle-Scanning Robots to 50 Stores

robots

Robots are part of Walmart’s strategy for improving its inventory management, as the retailer announces plans to add technologically advanced assistants in 50 U.S. stores, Business Insider reports. The big-box retailer tested the robots at a small number of stores in Arkansas and California earlier …

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Wrap-Up: Dustin Kaehr’s Retail Is… Series

kaehr

Throughout 2017, retail consultant Dustin Kaehr has shared his insights into the cornerstones of running a successful retail operation. He’s drawn from his 17 years of experience working with all types of retailers, including small independent businesses as well as …

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