Click the picture to download a PDF of this story. Store owners throughout the industry have discovered that business critiques from other independent home improvement retailers help them become better operators. Ask a fellow retailer or two to walk through your store, …
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10 Lessons From Dogs About Customer Service
Click the picture to download a PDF of this story. Want to kick your customer service up a notch? Gather some inspiration from your canine companion. 1. Gain their loyalty. Dogs are the gold standard of loyalty. Build some of that same character …
Read More »Kohl’s to Sell Amazon Smart Home Devices, Accept Retailer’s Returns
At a time when all eyes are on Amazon, it appears that Kohl’s is eyeing the online retailer as well. This month, the department store chain has announced two ways it is teaming up with Amazon, and some wonder if there …
Read More »Opportunities Abound With Consumers on the Go
Click the picture to download a PDF of this story. Want a breakdown of the “must haves” in the auto, RV and marine category? Check out our checklist for essential items for each department by clicking here. Keep it Moving …
Read More »Brand-Building Strengthens Customer Relationships
Have you ever heard of CrossFit®? With more than 7,000 gyms in the U.S. and 13,000 worldwide, you probably know at least one person who participates in this group-focused fitness method, which has attracted a massive following of loyal members …
Read More »Solar Eclipse Unites Retailers With Their Communities
On Monday, Aug. 21, people across the United States took a break from their daily routines to look up at the sky. In more than 14 states, locals and out-of-towners gathered to witness the total solar eclipse that passed from …
Read More »Washington Business Offers Rooftop Views, Urban Gardening and Yoga
For nearly 150 years, many residents in the Washington, D.C., area have turned to W.S. Jenks & Son for their hardware and home improvement needs. The product selection has shifted from wood-burning stoves, heaters and horseshoes to an array of modern hardware …
Read More »10 Ways to Heat Up Sales in the Grilling Category
Whether a retailer already has an extensive grilling category, is looking to improve upon an existing grilling category or is brand new to the category completely, sometimes all it takes is the smell of mouth-watering food to lure customers through …
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