Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Do it Best’s vice president of merchandising Dent Johnson below, and …
Read More »Tag Archives: customer experience
2nd NRHA Conference Keynote Announced: Kevin Hancock
At the NRHA All-Industry Conference, Hancock Lumber chairman, president and CEO Kevin Hancock will take the stage as a keynote presenter. The theme of the NRHA All-Industry Conference is “Industry Disrupters: How Today’s Leaders Are Winning the Retail Game.” Hancock’s …
Read More »Hoover Hardware Do it Center Continues Its Growth Path
Rick Hoover’s family has been in the hardware business for more than 50 years, serving a small community of just over 1,200 people in Troy, Pennsylvania. The building where Hoover Hardware Do it Center currently resides has housed a hardware …
Read More »Do it Best Celebrates New Products, Expands Paint Options at 2019 Fall Market
Around nearly every corner of the 2019 Do it Best Fall Market this weekend in Indianapolis, attendees could see New Vendor flags flying high above exhibitors’ booths. The flags are a symbol of the co-op’s commitment to continue providing new …
Read More »10 Trusty Tools for Your Tool Belt
You probably always have your favorite hammer, your trusty jigsaw and your adjustable wrench all within arm’s reach, but don’t forget some other critical tools to help your business blow the competition out of the water. Check out this list …
Read More »spoga+gafa 2019: All About Urban Gardens
Hardware Retailing is gearing up for spoga+gafa 2019, which kicks off Sept. 1-3 in Cologne, Germany. Editor Melanie Moul will be on-site, so be sure to follow Hardware Retailing on Facebook and the North American Retail Hardware Association (NRHA) on …
Read More »Animal Lovers Make Good Customers
Lochard Do it Center is for the dogs—and cats. The business, based in Sidney, Ohio, holds several events to benefit the Shelby County Animal Rescue Foundation (SCARF) throughout the year. “We invited SCARF to host adoption events at our store,” …
Read More »3 Paint Applicator Trends to Follow
Whether a pro painter is selecting a brush for general use or a DIYer reaches for a specially tipped detail brush for a fine edge, paint customers are searching for upgraded selections across a variety of paint applicators. Independent retailers …
Read More »