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Tag Archives: customer experience

New Lowe’s TV Series to Feature DIY Blogger

Lowe's Canada

As more consumers head online to stream television shows and watch video clips, Lowe’s is making sure to get in on the action. The big box retailer has a new streaming show, called The Weekender, which is a 10-part original series …

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Lowe’s App to Offer 3-D Planning Aids via Phone


When consumers head to Lowe’s in the future, they’ll have a better chance of mapping out their homes and making sure products they buy fit just right. Through Lowe’s Vision, an app using Google’s 3-D smartphone platform Tango, users will be able …

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Retirees Make Hardware Their Late-in-Life Career

Through Edgewood Do it Best Hardware & Rental, Jerry Mobley and Dale Streets are able to use lifetimes of knowledge and experience to help customers from their community. Both men began working for the store after long careers in other industries, …

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5 Ways Ace Hardware ‘Takes on the Big Guy and Wins’

Ace Hardware

In an article written for Forbes, customer service and experience expert Shep Hyken discusses how Ace Hardware stores stay competitive in an industry glutted with big boxes. The reasons he credits for Ace’s success are true of many independent home improvement …

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How Impulse Items Can Get Customers to Go Beyond Their Shopping Lists


To view a PDF of this story, click here.  To learn more about how impulse shopping works, head here to gain insights from Kit Yarrow, author of “Decoding the New Consumer Mind” and an expert in consumer psychology. By Renee Changnon, rchangnon@nrha.org I’ll …

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The Psychology Behind Impulse Shopping


When a customer walks through the doors of your retail operation, do they make a beeline to the items on their list? Or do they browse the store and discover items they’d like or forgot to pick up last time they …

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The Dos and Don’ts of Sharing Political Opinions

No matter what business owners believe about political candidates or causes, they must consider how expressing those opinions–through signage at their stores or in other ways–may impact customers and potential customers. Even the most loyal customers may react strongly to a …

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Make Your Online Presence Part of Customer Service

The majority of shoppers from around the world still research and make home improvement purchases in stores–but don’t think that means you can wait to build a robust online presence if you don’t have one. More than half of consumers make their home …

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How to Lead Diverse Teams


Wednesday, April 21 at 2 P.M. ET