Tag Archives: customer experience

Stay up-to-date on professional, home improvement industry and association news and practices. Connect with Hardware Retailing magazine and the North American Retail Hardware Association on social media and access the latest news and resources available to better train employees and improve business practices and …

Retailers who focus mainly on increasing customer counts and average ticket sizes are missing a key metric: conversion rate. Conversion rate is the ratio of people who enter a store compared to how many actually make a purchase. Only 35 percent of retailers …

The Home Depot is supplying store associates across the U.S. with new hand-held devices to help customers look for products, but also to track data and use like typical smartphones. Employees will be able to use the next generation FIRST Phone, a Zebra Technologies Device, …

Car salesmen are some of the best in the business. Each day they use effective sales techniques and provide their clients with excellent customer service. Below are 10 lessons you can learn from car salesmen and how you can apply their techniques …

A look at Starbucks’ business offers lessons on retailing, such as how to effectively run a company, treat customers and manage employees. The coffee shop powerhouse is present in over 65 countries, operates more than 21,000 stores and experienced 11 percent sales growth …

Imagine going to summer camp but not being allowed to speak your primary language. That experience offers the perfect setting to learn a different language, according to Lowe’s. For the past five years, employees from Lowe’s distribution centers in the U.S. have gained unique, one-week training through an immersion program. …

After a successful holiday season, retailers are re-evaluating their strategic plans and determining how to keep consumers engaged in the coming months. Many retailers have used and are continuing to use deep discounts as promotions that they hope will keep customers engaged …

When big box retailers first became popular options for consumers, the term big box fit due to store layout and size. Recently, however, many popular big box retailers have been trying to reduce size and introduce smaller versions of their stores. Developing micro-sized …