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Tag Archives: customer experience

Online Shopping Behavior by Age

Fact: Age groups shop differently. While the older generation tends to frequent brick-and-mortar stores, the younger generation is more likely to embrace mobile shopping. To what extent does age play a role in online shopping behavior and preferences? Bronto, a cloud-based …

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More Gifts to Give, More Money to Spend

Consumers are increasing their gift-gifting this year, according to Deloitte’s 29th annual holiday shopping survey. This optimistic outlook has been shared with other analysts, but Deloitte details all aspects in its 32-page report. Below is a brief overview of the findings …

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Ace Hardware Recognized for Customer Experience

Ace Hardware has been honored with an award from the Professional Association for Customer Experience (PACE). Ace has earned the Customer Experience Award for Corporate Customer Commitment. According to a press release by Ace Hardware, this is the first-ever award …

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Customer Experience Key to Brick-and-Mortar Businesses

Online shopping has made ordering products easier, added new ways to advertise and promote, and has enabled customers to compare prices among different retailers. However, online shopping is still missing one thing—the in-store customer experience. In order to learn what …

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Lowe’s Uses Robots to Assist Customers

Lowe's

The future has arrived. Robots are helping customers shop, and we’re not talking about smartphones. In late November, Lowe’s will introduce its robotic shopping assistant to a California Orchard Supply Hardware store. The 5-foot tall OSHbot is bilingual, can display …

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Millennials Crave Learning Experiences

Opportunities for learning are highly valued by the millennial population. A survey conducted by LoyaltyOne found that millennials value one-on-one consultation. In fact, 84 percent of millennials say that “being able to redeem rewards/loyalty program points for a session or …

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Online Research Leads to In-Store Purchases

Consumers are increasingly using multiple channels to shop. Completing a transaction is a comprehensive process now, as consumers research and compare prices before making a final purchase. Research conducted by Gfk found that participation in showrooming — when consumers see …

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Improving the Customer Experience

Surveys are a great way to get feedback from customers, but sometimes the questions provide ambiguous answers rather than specific, helpful advice. An article from Retail Customer Experience highlights six questions to ask your customers that will provide valuable feedback …

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