Tag Archives: customer experience

For a seventh consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers, according to the J.D. Power & Associates 2013 Home Improvement Retailer Satisfaction Study. Ace Hardware achieved a score of 803 on a 1,000-point scale …

Smaller online merchants will soon be able to better compete with large online retailers like Amazon.com thanks to a multi-year deal Google made recently with an independent provider of customer service ratings and analytics of online businesses. Google has plans …

At PlanItDIY.com, we are always looking for great retailer bloggers who can tell us more about what’s going on behind-the-scenes at their stores, what their customers are up to and what projects they’re working on in their homes or stores. …

Want to make it quick and easy for your customers to get a special order? Check out the following tips. To read more about special orders, be on the lookout for our feature story in the June issue of Hardware …

As a website consultant focused on serving independent home improvement retailers, I truly enjoy working with retailers like yourself and have learned so much over the past few years about how you build your businesses. What’s most impressive to me …

By Michael Bergdahl, author and business consultant Isn’t it ironic that it takes years to build a great customer relationship, but only moments to tear one apart? Below are several of the most common customer service mistakes companies make. The …

This presentation looks at what makes Amazon so successful, how consumers’ attitudes about shopping online for home improvement products have changed and the effect these changing habits have on the home improvement industry. To view the full presentation, click here.