By T.J. Comstock, owner of Northwest Hardware, LLC Recently I was talking to a fellow hardware retailer and we got into a discussion about accounts receivable (A/R) levels in our stores. I mentioned what my levels were and he seemed …
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Nestled in Boston’s historic Beacon Hill neighborhood, a small, independent hardware store named Charles Street Supply Company attracts hordes of loyal customers. What’s its secret? The store knows its customers and anticipates their needs. It has built a strong brand …
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This presentation examines how the recession has affected big boxes in the home improvement industry and how the big boxes have responded to the changing market. It also looks at proprietary consumer research to determine how today’s shoppers perceive the different boxes …
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Keith Payne works hard to make his downtown Indianapolis hardware store stand out. With a handmade granite paint counter, soft pendant lighting, wide aisles and bright, alluring colors and signage, the store resembles a high-end specialty shop with a wide …
Read More »Since opening in March, North Meridian Hardware in downtown Indianapolis has gained a lot of attention for its fresh, contemporary store layout and community outreach efforts. In this video, store owner Keith Payne talks about how he’s worked hard to …
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When referring to home improvement retailing, it’s typical to correlate big outlets with the stark, cement environments often found in warehouse models. But the team at Hartville Hardware had a different idea for their store. When they were planning an …
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It’s a good idea to seek for ideas from other stores when evaluating how to improve your own. Take a look at some of these examples for inspiration: Store: PetsMart, national chain Why it Works: Petsmart offers small clean up …
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Cruise the aisles of Rick Parker’s store in historic downtown Richmond, Ind., and you’ll quickly know what he’s about: Fun. From the old-fashioned soda machine in the store’s Italian market all the way up the wooden stairs to the blues …
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