Tag Archives: customer experience

As we get further into 2019, the winter in many areas is growing increasingly frigid. Snow storms are dumping snow across the U.S., while diving temperatures are forcing consumers to consider just how many layers of winter clothing is enough …

Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org. Lights, Camera, Action When Jim Robichau sits down to stream the latest Netflix show with his wife or takes her to a movie, he is often more intrigued …

When Hurricane Michael first came on the radar in October 2018, Florida residents planned to ride out the category 1 hurricane and then resume their day-to-day lives. Overnight that changed. Michael quickly escalated from a category 1 into a category …

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org A New Cook in the Kitchen Gadgets are a fundamental piece of the hardware industry. Adults can get the same sense of wonderment as children with a new toy …

American consumers were out in droves over the holiday shopping season, providing the strongest growth in the last six years, according to CNN Business. In fact, retail spending from Nov. 1 through Dec. 24 increased 5.1 percent from a year …

In retail, there is a growing demand for businesses to reach shoppers both online and through brick-and-mortar stores. Modern shoppers expect an omnichannel approach, says Joe Derochowski, executive director and home industry analyst for The NPD Group, a company that …

Greg Sammet, a certified water specialist at Martin Water Conditioning with 15-plus locations in Pennsylvania and New York, knows a bit about how a retailer can earn his business. He’s been working with independent retailers like PaulB Hardware for years …

Social media can be a great tool for retailers to engage with their customers and promote what is great about the industry and their businesses. Some of the most influential people on social media might well be those customers, which …