Tag Archives: customer experience

As summer winds down and temperatures drop, many of your customers may have a sense of dread as they order their pumpkin spice lattes. It’s inevitable, and for anyone with a lawn, will be an unwelcome part of their weekends …

Click the picture above to download a PDF of the story. Challenges are always best faced with a caring group of supporters at your back. For retailers, supporters could include employees, friends and family. But retailers who work to become …

Partnerships between community organizations and retail businesses can propel good causes that benefit nearby citizens and link communities together in even stronger bonds. However, they don’t come without risk. Retailers should always be evaluating potential partners for events, fundraisers, business …

As Target continues its plan to remodel roughly 1,000 stores nationwide, senior vice president of sales Joe Contrucci and vice president of store design Joe Perdew shed light on the specific changes shoppers will see at their local Target stores. …

Todd Kirschner is proud of how Trio Hardware has bought into the community near Plainview, New York. The store has built a strong following in the community through its support of local organizations. That following made an appearance when dozens …

To help connect with customers and contain mice in the store, the owners of Kelly’s True Value Hardware in Newburyport, Massachusetts, adopted a feline employee. The cat came to the store with the name JackKnife, but they changed his name …

Staff members at O’Connor True Value Hardware in Billerica, Massachusetts, were looking for a new way to engage with customers through Facebook when another local business, a butcher, got a big boost to its social media engagement with a contest. …

Over the next five years, Home Depot will spend $1.2 billion to deliver products faster as customers’ expectations for delivery speeds shift, The Wall Street Journal reports. As part of its plan to reach 90 percent of the U.S. population …