Tag Archives: customer experience

In the weeks leading up to Memorial Day, Mark Shook got his customers thinking about how they could give back to veterans. Shook, manager at Waters True Value in Emporia, Kansas, joined forces with two other businesses in town to …

Home Depot and Walmart have both recently installed in-store pickup options for online orders, USA Today reports. Customers who make online purchases from Home Depot can come to participating locations, unlock one of the pickup lockers and retrieve their merchandise …

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org Garages were added to homes in the 1920s and 1930s as vehicle ownership became more common. In the early years, the sole purpose of a garage …

Customers at Dollar General stores in Nashville, Tennessee, can now pay for items directly through their smartphones, company CEO Todd Vasos announced in a May earnings call. Vasos says the app launched in May and will soon expand to include …

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org After the Storm Shrieking winds, pounding rain, choking smoke—these portents of disaster can haunt communities around the world. Whether it is landslides in the hills of …

It’s springtime, which means you’re likely seeing more foot traffic, and those feet may be dirty. Even though business is picking up the pace, you should still commit to regular spring cleaning maintenance. Having a clean store will help customers …

Click here to download the PDF of the story. In a perfect world, everyone would live by a common rule: Sharing is, in fact, caring. In previous generations, communities would band together on projects and share materials, skills and equipment …

Deanna Tratensek has spent many years as a volunteer at the North American Retail Hardware Association (NRHA) All-Industry Conference. But she’s not a retailer, she’s a consumer and an observer at the event. In between attending stage presentations and assisting …