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Tag Archives: customer feedback

Why You Should Respond to Negative Reviews

negative reviews

No one likes to be criticized, but it can be extra difficult for a company to receive negative feedback, especially when it is given publicly. The internet has made it easy for anyone to say anything about anybody else and …

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An Evolution in Customer Experience

customer experience

Offering a standout in-store customer experience is a rapidly evolving competition between independent retailers and national or global chains. That experience is also stacked against the convenience of online retailers. But what should differentiation, especially for small businesses, look like? …

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Watch the dynamic lineup of speakers and panels from the 2021 NHPA All-Industry Conference.


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Focus on the Customer and the Employees as a Person

Learn how Zappos has developed its strong company culture from the company's customer research lead Alex Genov.

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