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Tag Archives: customer satisfaction

Ace Hardware, True Value Top Customer Satisfaction Poll

J.D. Power

Research firm J.D. Power has released its 2019 Home Improvement Retailer Satisfaction Study, and Ace Hardware and True Value have tied for first place for overall customer satisfaction. The survey gathered data from 2,433 customers who purchased a home improvement …

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4 Tips to Improve Your Customer Service

Every retailer, regardless of size or specialty, can stand to improve their customer service offering. In the September issue of Hardware Retailing, readers learned how three North American home improvement businesses approach customer service. If you’re ready to take an …

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