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Tag Archives: customer service

True Value Ranks No. 1 in National Customer Service Poll

true value ranks

Hardline wholesaler True Value has topped Newsweek’s 2020 list of America’s Best Customer Service Brands in the “Home Improvement Stores” category. “True Value retailers are winning where it matters most: with customers,” says John Hartmann, president and CEO of True …

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Reaching New Customers With a Wholesale Supply Program

wholesale

Local business owners in small communities often need to go out of their way to stock up on items like toilet paper, cleaning supplies and other business necessities. These types of items are generally in stock at independent home improvement …

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3 Ways to Protect Your Business From a Data Breach

secure data

Hardware Retailing recently talked to Daniel Eliot, director of education and strategic initiatives for the National Cyber Security Alliance to learn the truth about how cybersecurity impacts small business. Eliot also gave advice on how independent home improvement operators can …

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4 Truths About How Cybersecurity Impacts Your Business

To learn more about how cybersecurity impacts small businesses, Hardware Retailing talked to Daniel Eliot, director of education and strategic initiatives for the National Cyber Security Alliance. For insights into three actions you can take today to protect your business …

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3 Retailers Lead Local Parade

local

Many retailers are leaders in their businesses and in their local communities, but it’s not every day they get to show off that leadership in a parade. The management team of Pacific Ace Hardware in Vacaville, California, had that opportunity …

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Donated Grills Make Flames for Firefighters

grills

Dozens of firefighters at firehouses in Tucson, Arizona, are having an easier time firing up the grill, thanks to generous donations from the team at Mark’s Ace Hardware and a national grill brand. Mark Rios, company president, his general manager …

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Do it Best Spring Market Focuses on Innovation, Experience

do it best spring market

The 2019 Do it Best Spring Market landed in Indianapolis May 17-20, and the co-op brought expanded opportunities for members to discover new products and enhance customer experiences. “It’s all about customer experience,” says Rich Lynch, Do it Best Corp. vice president …

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2019 Top Guns: Christine Hand

Christine Hand, Owner, Handyman Home Hardware, 2 Stores in Newfoundland, Canada Christine Hand purchased Handyman Home Hardware in Newfoundland, Canada, nearly 30 years ago from her father after initially working in software development. She has served on the Home Hardware Ltd. board of directors …

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