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Tag Archives: customer service

Discover What’s Truly Essential in Customer Service

Last month, Hardware Retailing explored how two retailers shifted their operations to keep customers and employees safe during the first months of COVID-19’s retail impact. From establishing new workflows to leaning into digital communication, Connolly’s Do it Best in Fort …

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Retailers’ Customer Service Evolves in a COVID-19 World

Costello's Ace Hardware van

Independent home improvement retailers have stepped up to meet the challenges of serving customers during a pandemic. Many shoppers have avoided in-store shopping, while others have swarmed to stores to stock up on everything from hand sanitizer to bags of …

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DA’s Dave Christmas Talks Pandemic Logistics

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Distribution America‘s president and CEO Dave Christmas below, and click here …

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Orgill’s Boyden Moore Discusses Logistics During a Pandemic

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Orgill Inc.‘s president and CEO Boyden Moore below, and click here …

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Do it Best’s Dent Johnson Discusses Logistics During a Pandemic

logistics

Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Do it Best’s vice president of merchandising Dent Johnson below, and …

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Ace Hardware of Clarkston Offers Hope During COVID-19

Ace Hardware of Clarkston

When Jason Haley heard about the COVID-19 pandemic, he quickly took action. He ordered $40,000 in extra inventory to stock Ace Hardware of Clarkston, his store in Clarkston, Michigan. He assumed supply chain interruptions would make it challenging to keep …

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COVID-19: Updates for Canadian Retailers

covid-19

Hardlines is keeping Canadian retailers informed on the ways COVID-19 is impacting their home improvement stores. Check back each week for an update on the latest headlines affecting home improvement retail in Canada. Homebuilding Resumes in Quebec, With Safeguards The …

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True Value Ranks No. 1 in National Customer Service Poll

true value ranks

Hardline wholesaler True Value has topped Newsweek’s 2020 list of America’s Best Customer Service Brands in the “Home Improvement Stores” category. “True Value retailers are winning where it matters most: with customers,” says John Hartmann, president and CEO of True …

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market

2020 Market Measure

Wednesday, Dec. 16 at 2 P.M. ET