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Tag Archives: customer service

Do it Best Spring Market Focuses on Innovation, Experience

do it best spring market

The 2019 Do it Best Spring Market landed in Indianapolis May 17-20, and the co-op brought expanded opportunities for members to discover new products and enhance customer experiences. “It’s all about customer experience,” says Rich Lynch, Do it Best Corp. vice president ... Read More »

2019 Top Guns: Christine Hand

Christine Hand, Owner, Handyman Home Hardware, 2 Stores in Newfoundland, Canada Christine Hand purchased Handyman Home Hardware in Newfoundland, Canada, nearly 30 years ago from her father after initially working in software development. She has served on the Home Hardware Ltd. board of directors ... Read More »

2019 Top Guns: Charlie Gillman

charlie gillman

Charlie Gillman, Owner and President, Gillman Home Center, 12+ locations in Indiana and Ohio Charlie followed his father and uncle into a career as a general contractor and spent many years as a homebuilder. He transitioned into home improvement retail in the late ... Read More »

2019 Top Guns: Mark Schulein

mark schulein

Mark Schulein, President, Crown Ace Hardware, 18 locations in California, Arizona and Hawaii Mark spent several years outside the industry before joining his father at Crown Ace Hardware in Orange County, California. Since that time, Mark has helped grow the ... Read More »

Starr Q&A: Do it Best CEO Talks Co-Op’s Core Values and Strategic Goals

dan starr

Dan Starr President and CEO Dan Starr has served as president and CEO of Do it Best since 2016. He has previously served in a variety of roles since joining the company in 2006. Starr is only the fifth CEO ... Read More »

Lowe’s Plans to Hire More Than 65,000 Workers in 2019

lowe's

Lowe’s has announced plans to hire more than 65,000 employees in 2019. In a press release, the company says the new hiring initiative will enable it to “improve customer service and product availability.” More than 50,000 of these hires will ... Read More »

10 Essential Elements of Customer Service

Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing ... Read More »

How It Pays to Be Customer-Centric

customer service tips

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of ... Read More »