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Tag Archives: customer service

2019 Top Guns: Mark Schulein

mark schulein

Mark Schulein, President, Crown Ace Hardware, 18 locations in California, Arizona and Hawaii Mark spent several years outside the industry before joining his father at Crown Ace Hardware in Orange County, California. Since that time, Mark has helped grow the …

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Starr Q&A: Do it Best CEO Talks Co-Op’s Core Values and Strategic Goals

dan starr

Dan Starr President and CEO Dan Starr has served as president and CEO of Do it Best since 2016. He has previously served in a variety of roles since joining the company in 2006. Starr is only the fifth CEO …

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Lowe’s Plans to Hire More Than 65,000 Workers in 2019

lowe's

Lowe’s has announced plans to hire more than 65,000 employees in 2019. In a press release, the company says the new hiring initiative will enable it to “improve customer service and product availability.” More than 50,000 of these hires will …

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10 Essential Elements of Customer Service

Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …

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How It Pays to Be Customer-Centric

customer service tips

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …

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Tips for Dealing With a Complaining Customer

No matter how well you run your store and regardless of how well your employees provide customer service, more than likely you’ll eventually find a customer who has a complaint. The reasons may vary. Maybe they purchased a defective product, …

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2017 State of Independents Conference Explores Opportunities for Retailers

independents

Click the image above to view a full PDF. Redefining Service If your business doesn’t have an online presence, you’re not prepared for the future. That sentiment was a strong takeaway from the North American Retail Hardware Association’s (NRHA) third annual …

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NRHA Abroad: Customer Service Is a Worldwide Retail Trend

Customer Service

Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …

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