Hardline wholesaler True Value has topped Newsweek’s 2020 list of America’s Best Customer Service Brands in the “Home Improvement Stores” category. “True Value retailers are winning where it matters most: with customers,” says John Hartmann, president and CEO of True …
Read More »Tag Archives: customer service
Reaching New Customers With a Wholesale Supply Program
Local business owners in small communities often need to go out of their way to stock up on items like toilet paper, cleaning supplies and other business necessities. These types of items are generally in stock at independent home improvement …
Read More »3 Ways to Protect Your Business From a Data Breach
Hardware Retailing recently talked to Daniel Eliot, director of education and strategic initiatives for the National Cyber Security Alliance to learn the truth about how cybersecurity impacts small business. Eliot also gave advice on how independent home improvement operators can …
Read More »4 Truths About How Cybersecurity Impacts Your Business
To learn more about how cybersecurity impacts small businesses, Hardware Retailing talked to Daniel Eliot, director of education and strategic initiatives for the National Cyber Security Alliance. For insights into three actions you can take today to protect your business …
Read More »3 Retailers Lead Local Parade
Many retailers are leaders in their businesses and in their local communities, but it’s not every day they get to show off that leadership in a parade. The management team of Pacific Ace Hardware in Vacaville, California, had that opportunity …
Read More »Donated Grills Make Flames for Firefighters
Dozens of firefighters at firehouses in Tucson, Arizona, are having an easier time firing up the grill, thanks to generous donations from the team at Mark’s Ace Hardware and a national grill brand. Mark Rios, company president, his general manager …
Read More »Do it Best Spring Market Focuses on Innovation, Experience
The 2019 Do it Best Spring Market landed in Indianapolis May 17-20, and the co-op brought expanded opportunities for members to discover new products and enhance customer experiences. “It’s all about customer experience,” says Rich Lynch, Do it Best Corp. vice president …
Read More »2019 Top Guns: Christine Hand
Christine Hand, Owner, Handyman Home Hardware, 2 Stores in Newfoundland, Canada Christine Hand purchased Handyman Home Hardware in Newfoundland, Canada, nearly 30 years ago from her father after initially working in software development. She has served on the Home Hardware Ltd. board of directors …
Read More »