Charlie Gillman, Owner and President, Gillman Home Center, 12+ locations in Indiana and Ohio Charlie followed his father and uncle into a career as a general contractor and spent many years as a homebuilder. He transitioned into home improvement retail in the late …
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Mark Schulein, President, Crown Ace Hardware, 18 locations in California, Arizona and Hawaii Mark spent several years outside the industry before joining his father at Crown Ace Hardware in Orange County, California. Since that time, Mark has helped grow the …
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Dan Starr President and CEO Dan Starr has served as president and CEO of Do it Best since 2016. He has previously served in a variety of roles since joining the company in 2006. Starr is only the fifth CEO …
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Lowe’s has announced plans to hire more than 65,000 employees in 2019. In a press release, the company says the new hiring initiative will enable it to “improve customer service and product availability.” More than 50,000 of these hires will …
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Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …
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Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …
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No matter how well you run your store and regardless of how well your employees provide customer service, more than likely you’ll eventually find a customer who has a complaint. The reasons may vary. Maybe they purchased a defective product, …
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Click the image above to view a full PDF. Redefining Service If your business doesn’t have an online presence, you’re not prepared for the future. That sentiment was a strong takeaway from the North American Retail Hardware Association’s (NRHA) third annual …
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