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Tag Archives: customers

Hot Tips For Top Sales

Hot Tips

Outdoor Enhancements: Learn three more best practices to improve your outdoor living department CATEGORY at hardwareretailing.com/outdoor-living-tips. When customers shop for outdoor living products, typically they are shopping based on desires rather than needs, which requires a different approach to selling …

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4 Best Practices When Adding a New Product Category

New Product Category

Adding a new product category to your operation can be a formidable undertaking. Follow these best practices to successfully bring a new category to your store. Choose a category that compliments your hardline offerings and appeals to your customer base. …

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4 De-escalation Strategies for Retail Workers

de-escalation strategies for retail

In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …

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10 Blasts From Hardware Retailing’s Past

hardware retailing

Over more than a century, Hardware Retailing has adapted to the times to help independent retailers like you stay on the forefront of emerging industry trends and technology to find new paths to success. From profiles of enterprising young retailers …

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Survey Your Customers About Your Operation’s Price Image

exit surveys

What Do Customers Think of Your Prices? Surveying shoppers about their perception of the prices at Palos Ace Hardware in Palos, Heights, Illinois, helped owner Dan Harris better understand what his customers think about his business’s prices and those of his competitors. …

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Five Tips for Better Serving the Pro Plumber Market

To view a PDF of the story, click here or download a resource that will help you acquire additional professional plumbing customers. Making the Connection By Renee Changnon rchangnon@nrha.org and Sara Logel slogel@nrha.org The faucet drips. Before long, a bucket underneath the sink is full …

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Survey: Millennials Likely to Impulse Shop

The millennial generation is quick to make impulse buys. Nearly 83 percent of millennials admit to having made an impulse purchase in the past, according to a Chase survey cited in an article by Retailing Today. The survey also found that 46 percent …

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