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Tag Archives: customers

4 De-escalation Strategies for Retail Workers

de-escalation strategies for retail

In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …

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PRO Group Hosts First Virtual Group Merchandising Conference

PRO Group recently hosted its first virtual Group Merchandising Conference to safeguard the health of retailers, PRO Group employees and vendor partners. From June 22-24, 40 PRO Group member distributors and 63 vendor attendees participated in more than 1,100 one-on-one …

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10 Blasts From Hardware Retailing’s Past

hardware retailing

Over more than a century, Hardware Retailing has adapted to the times to help independent retailers like you stay on the forefront of emerging industry trends and technology to find new paths to success. From profiles of enterprising young retailers …

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Survey Your Customers About Your Operation’s Price Image

exit surveys

What Do Customers Think of Your Prices? Surveying shoppers about their perception of the prices at Palos Ace Hardware in Palos, Heights, Illinois, helped owner Dan Harris better understand what his customers think about his business’s prices and those of his competitors. …

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Five Tips for Better Serving the Pro Plumber Market

To view a PDF of the story, click here or download a resource that will help you acquire additional professional plumbing customers. Making the Connection By Renee Changnon rchangnon@nrha.org and Sara Logel slogel@nrha.org The faucet drips. Before long, a bucket underneath the sink is full …

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Survey: Millennials Likely to Impulse Shop

The millennial generation is quick to make impulse buys. Nearly 83 percent of millennials admit to having made an impulse purchase in the past, according to a Chase survey cited in an article by Retailing Today. The survey also found that 46 percent …

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