Outdoor Enhancements: Learn three more best practices to improve your outdoor living department CATEGORY at hardwareretailing.com/outdoor-living-tips. When customers shop for outdoor living products, typically they are shopping based on desires rather than needs, which requires a different approach to selling …
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How a Solid Company Culture Can Create Career Paths for Retailers
The home improvement industry is often seen as just a job or an income that pays the bills until a career is found elsewhere. According to Gallup’s 4 Things Gen Z and Millennials Expect From Their Workplace poll, Generation Z …
Read More »NHPA Training Helps Develop New Leaders
Are you looking for ways to encourage and retain your managers, supervisors and key employees? Today’s workers are looking for companies that are willing to invest in them, and the North American Hardware and Paint Association’s (NHPA) Foundations online training …
Read More »Survey Your Employees to Determine Tech Needs
In the February issue of Hardware Retailing, retailers shared their insights on how they assess their technology needs, find technology solutions and implement those programs in their operations. One way leadership can determine if technology is a good fit or …
Read More »CDC Guidance for COVID-19 Cases in the Workplace
As the U.S. passes more than 3.7 million confirmed cases of COVID-19 nationwide, understanding how an employee testing positive will affect your business is crucial. The Centers for Disease Control and Prevention (CDC) have released an FAQ to help business …
Read More »Improve Productivity Through Delegation
Are you one of those owners or managers who has trouble delegating responsibility to other employees? If so, then it’s likely you carry a high stress load and may never have enough time to get everything done. However, if you …
Read More »Employees Are Key for Happy Customers
Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Prices and product quality are a big deal to consumers, but positive interactions with employees are also highly important for keeping them loyal, according to research from PwC. Accounting …
Read More »10 Reasons to Scope Out Your Competitors
Click the picture to download a PDF of this story. Do you know what your big-box competitors are up to? What are they good at? What don’t they do well? Regularly visiting other retail outlets should be part of your competitive strategy …
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