Home » Tag Archives: Grand River Home Hardware

Tag Archives: Grand River Home Hardware

Welcome Your NHPA Board of Directors

NHPA 2021 Board of Directors

The North American Hardware and Paint Association (NHPA) board of directors helps the association communicate and prioritize the needs of independent retailers like you. As a not-for-profit, NHPA is governed by a board of directors, which is made up of …

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COVID-19 Response: Prioritizing Employee Safety

Dishke

Rapid adaptation has been the story of David Dishke’s home improvement business as COVID-19 spreads throughout the world. “Things are changing daily, if not hourly,” Dishke says. He owns Grand River Home Hardware in Caledonia, Ontario, and Sayer Home Hardware …

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How It Pays to Be Customer-Centric

customer service tips

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …

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Watch the dynamic lineup of speakers and panels from the 2021 NHPA All-Industry Conference.


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Focus on the Customer and the Employees as a Person

Learn how Zappos has developed its strong company culture from the company's customer research lead Alex Genov.

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View all 2021 Conference presentations