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Tag Archives: human resources

Retailers See Need in Skilled Trades

Imagine stepping down into your basement and finding an inch of water. Your new house doesn’t have grounded outlets. And that ancient tree in your backyard is one storm away from knocking out a wall. These are all issues that …

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NRHA Business Services Provider GMS Takes Stress Out of HR Tasks

GMS

Running a home improvement operation requires a lot of time and energy. Not only are you seeking the best new products and finding ways to provide next-level customer service, you also need to stay on top of a range of …

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How I Did It: Sharing Profits With Employees

The associates who interact with your customers on the salesfloor, offer their advice on products and projects and keep a store running are the lifeblood of the home improvement industry. To reward employees who contribute to sales growth, Island Hardware …

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Papenhausen Hardware Operating Popup Store After Fire

In January 2018, a fire destroyed Papenhausen Hardware in San Francisco. This fire was the second in 20 years that the business had experienced, and the owners had taken precautions to ensure employees and the operation were protected. “We have …

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Do it Best Names Mike Ter Molen Director of LBM Operations

Jason Stofleth

Do it Best Corp. has named veteran team member Mike Ter Molen as the company’s new director of LBM operations. Ter Molen has more than 17 years of lumber and building materials experience with Do it Best, including leadership roles …

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10 Things to Never Say to a Customer

Click the image above to download a PDF of the story. Independent retailers regularly state customer service as a strength and distinguishing characteristic for their industry. While customer service is a keystone for an independent retailer to beat big-box stores …

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10 Ways to Boost Employee Morale

employee morale

Click the picture to download a PDF of this story. Retailers everywhere continually express concerns about finding and retaining quality long-term employees. While there are definitely expectations that employees should meet, there are ways you as an employer can help bridge the …

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Free Resources to Improve Your Operation

free resources

NRHA recently launched a brand new website, and now it’s easier than ever to access online and downloadable resources to better your business. These resources are developed with independent retailers in mind and are available to help you in areas …

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