Tag Archives: human resources

You’ve seen it—it can happen anywhere—at the airport service counter, in a restaurant or at the department store. You can just tell by the look in their eyes: you’re on your own; you might as well just keep moving along. …

Remember your first day on the job? While some of you were sorting pipe fittings in the family hardware store as soon as you were old enough to walk, many of you remember the day you shook hands with the …

Some of you may remember the Temptations’ hit song, “Ball of Confusion,” or maybe Prince’s “Let’s Go Crazy.” Aside from being hits, these songs’ titles also seem to sum up the way many Americans are feeling about Affordable Care Act …

Most of the money and time companies spend on training is wasted. That’s because the majority of companies use outdated training ideas and boring training methods. Training that is poorly presented goes in one ear and out the other. It’s …

“You have great employees,” is the comment I want to hear most from customers. It goes right to the heart of a strategy that is essential to compete in today’s volatile retail environment. Customers’ expectations are higher than ever. Whether …

This 142-page training presentation from Compliance and Safety LLC, a supplier of safety training videos, encompasses a lot more than just the forklift itself. It also covers OSHA standard requirements that involve areas around forklift operation. Click here to download the presentation.

Health care is a big topic on every retailer’s mind right now, especially as more elements of the Affordable Care Act (ACA) come to fruition. The ACA comes with plenty of questions: What, in the way of insurance, is a …

Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must …