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Tag Archives: john hartmann

True Value Ranks No. 1 in National Customer Service Poll

true value ranks

Hardline wholesaler True Value has topped Newsweek’s 2020 list of America’s Best Customer Service Brands in the “Home Improvement Stores” category. “True Value retailers are winning where it matters most: with customers,” says John Hartmann, president and CEO of True …

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In Conversation: True Value CEO Reflects on 2019 Fall Reunion

true value ceo

During the True Value 2019 Fall Reunion, president and CEO John Hartmann took time to speak to Hardware Retailing about how the company’s new supply chain upgrades, digital marketing programs and other new initiatives will empower the retailers who choose …

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True Value Focuses on the Future at 2019 Fall Reunion

2019 fall reunion

Thousands of independent home improvement retailers gathered in Chicago Oct. 3-6 to celebrate True Value’s 2019 Fall Reunion. For retailers and True Value leadership alike, it was a chance to share success stories, explore special buying opportunities and look ahead …

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True Value Invites Retailers to Fall 2019 Reunion

fall 2019 reunion

True Value president and CEO John Hartmann is personally inviting retailers to attend the company’s Fall 2019 Reunion in Chicago, taking place Oct. 3-6 at McCormick Place. Watch the video above to hear about new changes to this year’s Reunion …

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Ace Hardware, True Value Top Customer Satisfaction Poll

J.D. Power

Research firm J.D. Power has released its 2019 Home Improvement Retailer Satisfaction Study, and Ace Hardware and True Value have tied for first place for overall customer satisfaction. The survey gathered data from 2,433 customers who purchased a home improvement …

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Look Back at the 2019 NRHA All-Industry Conference

2019 nrha all-industry conference

The home improvement industry shone bright in Las Vegas last week during the 2019 North American Retail Hardware Association (NRHA) All-Industry Conference, co-located with the National Hardware Show®. From informative new data to gripping presentations from retail leaders and insight …

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NRHA All-Industry Conference: Day 1 Wrapup

2019 nrha all-industry conference

The North American Retail Hardware Association (NRHA) Village is home to the NRHA All-Industry Conference, which is co-located at the National Hardware Show® in Las Vegas this week. The association presents all of the educational programming of the show, and …

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The NRHA All-Industry Conference Addresses the Changing Industry

network

Competition in the home improvement industry is rapidly becoming more diverse and more challenging to get ahead of. And those competitors are bigger than just big boxes and e-commerce retailers. With shrinking big-box footprints, countless discount retailers and consumers who …

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