Tag Archives: management

Staffing shortages have been one of the biggest issues facing retailers over the past few years. Even if employers are able to find the right people to hire, it can be difficult to keep them, given the increasingly competitive nature …

Employee development and training programs are crucial to keeping your employees engaged, growing and learning. They also help retain quality employees, improve customer service and add to your operation’s bottom line. Each of these five tenets should be a part of …

Eight home improvement retailers from across the nation recently graduated from the North American Hardware and Paint Association’s (NHPA) Retail Management Certification Program (RMCP) after each received a $5,000 scholarship to attend the program from Virginia Beach-based STIHL Inc. RMCP …

Glenn Ubertino, owner of Zoller Hardware, recently shared with Hardware Retailing how he is able to manage four thriving businesses simultaneously. Get insights from Ubertino and find ways to streamline your own operation below.

Does your team reflect the diversity of the community you serve? Do you want to take steps toward hiring and leading a more diverse team? Then you’ll want to mark your calendar to attend the North American Hardware and Paint …

Managing stress in the workplace is a priority under normal circumstances—but amid COVID-19 concerns across North America, this topic is both important and timely. To help retailers better support their teams during this crisis, the North American Retail Hardware Association …

Whether you are building your employee schedule for next month or investing in a new category without knowing how it will perform, you are often asked to make decisions that would be simpler if you had a crystal ball. However, …

As a former general manager of seven home improvement centers, Kim Peffley knows the importance of creating a resourceful team and establishing a culture that supports its success. Now as an NRHA Vision Process consultant, she helps teams understand how …