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Tag Archives: Massachusetts

Hit the Road With Renee: Tailoring Inventory and Serving Communities in Vermont, Boston

Vermont

On the fourth day of the NRHA New England Road Trip, I made my way to the Golden Eagle Resort in Stowe, Vermont, to get some sleep before my final day of meeting the enterprising retailers who call the region …

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Hit the Road With Renee: Home Improvement History and Theatrics in Massachusetts

Massachusetts

On the third day of the NRHA New England Road Trip, my colleague Kevin and I were eager to visit and learn more about two outstanding operations in Massachusetts. We were also excited to reach Boston and enjoy a taste …

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Positively Managing Negative Online Reviews

negative online reviews

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Balancing Act Sticks and stones may break your bones, but negative online reviews can sink your business’s reputation. For many independent retailers, online reviews from customers on …

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Guiding Businesses Through the Centuries

hardware store

Click the picture to download a PDF of this story. By Todd Taber ttaber@nrha.org, Kate Klein kklein@nrha.org, and Renee Changnon rchangnon@nrha.org. Independent home improvement retailers have, literally and figuratively, helped build America, and at least one existing operation predates the …

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