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Tag Archives: National Retail Federation

2019 Holidays Expected to Garner Extra Spending

Holidays

Consumers will be spending 4 percent more on the winter holidays in 2019 than in 2018, according to the National Retail Federation (NRF). On average, shoppers plan to spend $1,048, buying gifts for family, friends and co-workers; purchasing food, decor …

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Expert: Store Closings Aren’t a Retail Apocalypse

tools

Mark Mathews, vice president of research development and industry analysis for the National Retail Federation, answered questions from Hardware Retailing about what recent store closings and openings mean for the retail industry. Hardware Retailing (HR): Is the number of retail …

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Customers Want Blended In-Store Experiences

experiences

Customers’ expectations for in-store shopping experiences have grown as e-commerce and the capabilities of other retail technologies have changed. As Mark Mathews of the National Retail Federation (NRF) says in the Q&A here, consumers still want to shop in brick-and-mortar …

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Understanding Implications of Chinese Tariffs

made in china

Jonathan Gold, a trade expert for the National Retail Federation, answered questions from Hardware Retailing about the effects of recent Chinese tariffs. He provides insight into new 25 percent trade duties levied on hundreds of billions of dollars in Chinese …

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Selling Gift Cards and More for Father’s Day

selling gift cards

Your home improvement store is likely full of Father’s Day gift options, especially since gift cards and tools are among the popular items consumers buy for their dads to celebrate the holiday. Consumers will be spending $16 billion on Father’s …

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Targeting Multiple Generations of Shoppers With Events

Retail events are attracting shoppers from across generations, but younger shoppers are the biggest fans. Nearly 50 percent of all U.S. consumers attended an in-store event in 2018, according to research from the National Retail Federation (NRF). More shoppers from …

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New Study Highlights Brick-and-Mortar, E-Commerce Connection

As e-commerce continues to grow in popularity among customers, a new study from the National Retail Federation and research firm Forrester shows that retailers are finding new ways to meet customer needs both online and offline. The State of Retailing …

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Returns and the Customer Service Experience

Click the picture to download a PDF of this story. The weeks and months after the winter holidays tend to be heavy on returns­—and retailers’ return policies can greatly impact future customer loyalty. Retailers, on average, expect 11 percent of their 2018 …

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