Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes or less. …
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The deadline to apply for the North American Hardware and Paint Association’s (NHPA) Leading Your Team course, part of the Foundations of Leadership program, is fast approaching—apply by May 1. Are you looking for ways to help managers or supervisors …
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Do you know how your operation stacks up compared to typical and high-profit operators in the industry? The North American Hardware and Paint Association (NHPA) is now inviting hardware stores, home centers, lumberyards and paint and decorating retailers to participate in …
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Does your team reflect the diversity of the community you serve? Do you want to take steps toward hiring and leading a more diverse team? Then you’ll want to mark your calendar to attend the North American Hardware and Paint …
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The North American Hardware and Paint Association (NHPA) is proud to announce the 2021 Young Retailer of the Year honorees. Selected from a field of inspiring independent home improvement, paint and decorating retailers under the age of 35 across North …
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American Hardware & Lumber Insurance (AHLI) and the North American Hardware and Paint Association (NHPA) have executed a partnership, which became effective March 1. Both organizations have long histories serving the retail hardware industries—AHLI for more than 40 years and …
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Are you looking for ways to help new managers or supervisors find success in your operation? The Leading Your Team course, part of NHPA’s Foundations of Leadership program, can help give new leaders the confidence, knowledge and skills they need to …
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The deadline to submit nominations for the North American Hardware and Paint Association’s (NHPA) 2021 Young Retailer of the Year program is only weeks away. Submit your nomination by Feb. 28. Click here to learn more or submit a nomination. …
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