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Tag Archives: operations

An Evolution in Customer Experience

customer experience

Offering a standout in-store customer experience is a rapidly evolving competition between independent retailers and national or global chains. That experience is also stacked against the convenience of online retailers. But what should differentiation, especially for small businesses, look like? …

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Sears Suffers Widespread Outages

outages

Sears employees were unable to complete home deliveries, service appointments or accept noncash payments at its stores for three days in late June, Business Insider reports. In addition, shoppers could not make returns, pick up online orders or access their …

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Retailers See Need in Skilled Trades

Imagine stepping down into your basement and finding an inch of water. Your new house doesn’t have grounded outlets. And that ancient tree in your backyard is one storm away from knocking out a wall. These are all issues that …

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Retailers See Consumers Seeking U.S.-Made Products

Consumers choose what products to buy for a variety of reasons. Cost, convenience and personal tastes can all be factors. No matter why consumers buy certain products, market performance can show some manufacturers continue to have strong sales. For some …

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Target Faces Weekend POS Outages

pos outages

On June 15 and 16, Target locations across the U.S. were hit by POS outages that impeded sales and frustrated customers, reports the Star Tribune. Bar scanners stopped working for several hours on Saturday, causing cashiers to enter barcodes by …

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Improve Productivity Through Delegation

delegation

Are you one of those owners or managers who has trouble delegating responsibility to other employees? If so, then it’s likely you carry a high stress load and may never have enough time to get everything done. However, if you …

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Merrilees Hardware Establishes Its Own Retail Chain

merrilees Hardware

Neighborhood Network Dale and Shelly Drew, owners of Merrilees Hardware, say the best aspect of running three successful home improvement locations is being able to help customers. The company’s motto is “We’re the problem-solvers,” a principle that’s shown in action …

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Strengthen Your Operation by Participating in the Cost of Doing Business Study

Cost of Doing Business Study

For more than 100 years, independent retailers have relied on the Cost of Doing Business Study to help them strategize for long-term success.  As the industry’s leading financial benchmarking tool, the Cost of Doing Business Study provides a wealth of …

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