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Tag Archives: Q&A

Gen Zers Share Insights About Customer Service

Gen Z

Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Hardware Retailing spoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane, Washington, and Gerry Newenhof, an …

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Industry Expert Gary Petz on Store Planning and Layout

Store Planning

Store planning and layout can be a daunting task to develop a strategy for, but it is also instrumental to a successful operation. Hardware Retailing spoke with Gary Petz, vice president of Discovery Retail Group, about store planning and layout …

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Your Consulting Questions Answered: A Q&A With NHPA’s Kim Peffley

Consulting

Hardware Retailing spoke with Kim Peffley, the director of organizational development and consulting for the North American Hardware and Paint Association (NHPA), about her industry experience, consultant offerings and leadership insight. Hardware Retailing (HR): What is your background and experience …

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5 Quick Questions With the 2021 Top Guns

Last Word - November 2021

Q: How do you spend your free weekends?Mike Brackin (MB): Golf or taking our boat out to Lake Powell in Utah.Ian McNaughton (IM): We are blessed with four kids ages 16 ½ to 9, and we also raise cattle on our …

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150 Years of Blish-Mize: A Q&A With John and Jonathan Mize

blish-mize anniversary

Blish-Mize Co. is celebrating 150 years of service this year. Hardware Retailing talked to chairman of the board John H. Mize and CEO and president Jonathan Mize for their insights into this milestone achievement for the company. Click here for …

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Exclusive Q&As With Orgill Executives

Hardware Retailing spoke with a number of Orgill executives to learn more about how they serve their customers and help the company grow. Read on to hear what each has to say, or click one of the links below to …

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Orgill’s Chairman and CEO Talks Approach to the Home Improvement Market

Ron Beal Chairman and CEO Beal joined Orgill in 1985 and served as a senior vice president and general manager before becoming president and CEO in 2005, and chairman in 2013. In 2019, he stepped down as president, but remains …

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Manufacturers’ Perspective: State of the Economy

Chad Moutray is the chief economist for the National Association of Manufacturers and develops forecasts for the manufacturing sector. He previously worked as the chief economist and director of economic research for the Office of Advocacy at the U.S. Small …

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